Call Center Supervisor: Lead Customer Experience & Growth

Work at Acme.com; Seattle (WA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Excellent compensation packages

Flexible Paid Time-Off policy

Access to cutting-edge tools

Job summary

A leading tech company in Seattle is seeking an experienced Call Center Supervisor. The ideal candidate will have over 5 years of customer service experience and at least 3 years in a leadership role within a call center. Responsibilities include directing staff, ensuring service quality, and implementing best practices. Candidates must have strong skills in Microsoft Office and be proficient with CRM and ACD systems. Immediate interviews are available for interested applicants.

Qualifications

• 5+ years of customer service experience required.
• 3+ years of supervisory experience in a call center preferred.
• Strong Microsoft Office skills, especially in PowerPoint, Word, and Excel.

Responsibilities

• Directs work for call center employees, ensuring alignment with corporate strategies.
• Hires, coaches, and terminates employees based on company policies.
• Monitors employee interactions to ensure quality and customer satisfaction.
• Implements new processes and ensures compliance with procedures.

Skills

Customer Service

Leadership

Team Communication

Tools

Microsoft Office

CRM Software

ACD Systems

Job description

A leading tech company in Seattle is seeking an experienced Call Center Supervisor. The ideal candidate will have over 5 years of customer service experience and at least 3 years in a leadership role within a call center. Responsibilities include directing staff, ensuring service quality, and implementing best practices. Candidates must have strong skills in Microsoft Office and be proficient with CRM and ACD systems. Immediate interviews are available for interested applicants.