Call Center Team Lead: Coaching, KPIs & Growth

Peoples Center; Minneapolis (MN); On-site; USD 34,440 - 38,572; Full time

Job summary

Peoples Center is seeking a Call Center Supervisor to oversee daily operations within a busy environment. In this role, you'll manage a team of agents, ensuring exceptional customer service while meeting performance targets.

The ideal candidate will have experience in a supervisory role, strong communication skills, and a solid understanding of call center performance metrics. This position offers a salary range of $25.00 to $28.00 hourly.

Qualifications

• Proven experience working in a call center environment, preferably in a supervisory role.
• Strong oral and verbal communication skills to interact with customers and team members.
• Demonstrated knowledge of call center metrics and performance management.
• Proficiency in managing outbound calling campaigns within a call center.

Responsibilities

• Supervise and support call center agents during inbound and outbound calls.
• Monitor key performance indicators to ensure targets are met.
• Conduct regular coaching sessions to develop team members’ skills.
• Collaborate with management to implement process improvements.

Skills

Call center management

Oral and verbal communication skills

Understanding of call center metrics

CRM proficiency

Bilingual communication

Education

Bachelor’s degree in Business Administration, Communications, or a related field

Tools

Call center management software

CRM systems

Job description

Peoples Center is seeking a Call Center Supervisor to oversee daily operations within a busy environment. In this role, you'll manage a team of agents, ensuring exceptional customer service while meeting performance targets.

The ideal candidate will have experience in a supervisory role, strong communication skills, and a solid understanding of call center performance metrics. This position offers a salary range of $25.00 to $28.00 hourly.