Call Center Support Team Member

Canada's Wonderland; Arlington (TX); On-site; USD 19,000 - 22,000; Full time

Job summary

Six Flags Entertainment Corporation National Support Center is seeking a Seasonal Support Center Representative in Arlington, TX. The role supports guests with park policies and procedures via phone, chat, and email, with weekend shifts and a full-week schedule.

Expect timely, friendly service and a safe, professional environment, including upkeep of facilities. The position offers $15/hour, with 8am-5pm and 11am-8pm shifts, and weekends required.

Qualifications

• Proficiency in Microsoft Office and Windows OS required.
• Basic to intermediate Salesforce experience.
• Ability to communicate via phone, chat and email to resolve concerns.

Responsibilities

• Communicate with guests via phone, chat, and email to answer questions regarding park policies and procedures.
• Resolve guest complaints and concerns in a friendly and professional manner
• Ensure a safe, and professional work environment is consistently maintained
• Keep Support Center facilities clean and in working order, including restrooms

Skills

Microsoft Office

Windows OS

Phone support

Email support

Problem-solving

Communication skills

Customer service

Salesforce

Tools

Salesforce

Job description

Overview:

The Six Flags Entertainment Corporation National Support Center is the go-to resource for our guests. The purpose of this position is to provide fast, friendly, out-going service to members at all Six Flags properties. Support Center Representatives will engage with guests from all across the country!

Availability:

• 8 am to 5pm and 11am-8pm shifts.
• Full week schedule available, weekends required.
• Tuesdays & Wednesdays off or Wednesdays & Thursdays off.

Position Type: Seasonal

Hourly Rate: $15/hour

Responsibilities:

You'll contribute to our mission by:

• Communicating with guest via phone, chat, and email to answer questions regarding park policies and procedures.
• Resolving guest complaints and concerns in a friendly and professional manner
• Ensuring a safe, and professional work environment is consistently maintained
• Keeping Support Center facilities clean and in working order, including restrooms

Qualifications:

• Proficiency in computer skills in Microsoft Office and Windows OS are required
• Basic to intermediate Salesforce's experience
• Ability to communication via phone, chat and email to resolve concerns
• Strong work ethic, attention to detail, and a commitment to safety
• Ability to interact in a professional and positive manner
• Problem-solving skills
• Excellent written and verbal communication skills
• Sense of urgency and fun
• Friendly, outgoing personality, and ability to address guest concerns with empathy
• Ability to read, speak, write, and understand the English language