Seasonal Guest Support Agent (Phone/Chat/Email)

Canada's Wonderland; Arlington (TX); On-site; USD 19,000 - 22,000; Full time

Job summary

Six Flags Entertainment Corporation National Support Center is seeking a Seasonal Support Center Representative in Arlington, TX. The role supports guests with park policies and procedures via phone, chat, and email, with weekend shifts and a full-week schedule.

Expect timely, friendly service and a safe, professional environment, including upkeep of facilities. The position offers $15/hour, with 8am-5pm and 11am-8pm shifts, and weekends required.

Qualifications

• Proficiency in Microsoft Office and Windows OS required.
• Basic to intermediate Salesforce experience.
• Ability to communicate via phone, chat and email to resolve concerns.

Responsibilities

• Communicate with guests via phone, chat, and email to answer questions regarding park policies and procedures.
• Resolve guest complaints and concerns in a friendly and professional manner
• Ensure a safe, and professional work environment is consistently maintained
• Keep Support Center facilities clean and in working order, including restrooms

Skills

Microsoft Office

Windows OS

Phone support

Email support

Problem-solving

Communication skills

Customer service

Salesforce

Tools

Salesforce

Job description

Six Flags Entertainment Corporation National Support Center is seeking a Seasonal Support Center Representative in Arlington, TX. The role supports guests with park policies and procedures via phone, chat, and email, with weekend shifts and a full-week schedule.

Expect timely, friendly service and a safe, professional environment, including upkeep of facilities. The position offers $15/hour, with 8am-5pm and 11am-8pm shifts, and weekends required.