Guest Relations Team Member

Six Flags Entertainment Corporation; Santa Clarita (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

A leading amusement park operator in Santa Clarita is seeking Guest Relations staff to assist guests with day-to-day operations. Responsibilities include responding to inquiries, managing lost and found, and ensuring world-class guest service. Candidates must have excellent communication skills, be at least 18 years old, and have a high school diploma. The role requires flexibility in scheduling, with potential night, weekend, and holiday shifts. Physical demands include walking, standing, and lifting up to 51 lbs.

Qualifications

• Must be at least 18 years of age.
• Strong knowledge of park policies and procedures.
• Professional, self-motivated, and enthusiastic attitude.

Responsibilities

• Assist guests with day-to-day operations in Guest Relations.
• Respond to guest inquiries and manage lost and found reports.
• Provide accessibility accommodations for rides and attractions.

Skills

Excellent written and verbal communication skills

Strong teamwork skills

Professional attitude

Computer proficiency

Education

High school diploma or equivalent

Job description

Directly responsible for assisting guests with day-to-day operations in Guest Relations, Lost & Found, the Ride Information Center, and Ticket Will Call. Responsibilities include responding to guest inquiries, addressing comments and concerns, providing accessibility accommodations for rides and attractions, answering phone lines, and managing lost and found reports. Guest Relations staff are empowered to resolve guest issues and ensure the delivery of world-class guest service. As the face of the park, this role requires excellent communication skills, a professional and friendly demeanor, and above-average verbal and written abilities. Six Flags park knowledge is a plus!

Skills and Qualifications

• Must be at least 18 years of age with a high school diploma or equivalent
• Strong knowledge of park policies and procedures
• Excellent written and verbal communication skills
• Basic proficiency with computers and phone systems
• Professional, self‑motivated, and enthusiastic attitude
• Strong teamwork skills and ability to collaborate effectively with others
• Availability to work a flexible schedule, including nights, weekends, and holidays

Physical Requirements

• Constantly walking, sitting, standing, talking, hearing conversation and acuity, seeing near and far, depth perception, color vision, grasping and using finger movement
• Frequently working in temperature changes, extreme cold, heat, sun, wetness, humidity, and heights.
• Must be able to lift up to 51 lbs; assistance from a co‑worker or mechanical device may be requested as needed
• Must be able to stand for extended periods and walk long distances
• Overtime may be required for adult employees based on business needs