Call Center Supervisor - On-Site Team Leader

One Parking; West Palm Beach (FL); On-site; USD 32,000 - 37,000; Full time

Job summary

One Parking in West Palm Beach, FL is hiring a Call Center Supervisor to oversee daily operations of the on-site team supporting clients and customers. You will monitor call volume and service levels, assign schedules, coach staff, and ensure prompt handling of inquiries, service requests, and incidents with a focus on quality and policy compliance.

You will track performance metrics, prepare reports, identify trends, and work with management to improve processes and technology usage, driving

Qualifications

• Strong supervisory and team‑leadership experience.
• Customer-satisfaction focus with strong communication skills.
• Analytical skills to interpret metrics and identify trends.
• Experience in call center or customer service environments, preferably in parking or mobility.
• Proficiency with call center systems, basic office software, and reporting tools.
• Reliability, problem-solving, and the ability to work on-site.

Responsibilities

• Oversee daily operations of the on-site call center team.
• Monitor call volume, service levels, and staff schedules.
• Coach and mentor team members; provide performance feedback and training.
• Track metrics, prepare reports, and identify trends to improve processes.
• Collaborate with management to enhance technology usage and efficiency.
• Resolve escalated issues and ensure quality service across touchpoints.

Skills

Supervisory skills

Team management

Customer service mindset

Communication skills

Analytical skills

Problem-solving

Education

High school diploma or equivalent

Post-secondary education in business or communications (beneficial)

Tools

Call center systems

Office software

Reporting tools

Job description

One Parking in West Palm Beach, FL is hiring a Call Center Supervisor to oversee daily operations of the on-site team supporting clients and customers. You will monitor call volume and service levels, assign schedules, coach staff, and ensure prompt handling of inquiries, service requests, and incidents with a focus on quality and policy compliance.

You will track performance metrics, prepare reports, identify trends, and work with management to improve processes and technology usage, driving