Call Center Manager: Lead Scheduling & Quality

MV Transportation; West Palm Beach (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A transportation company is seeking a Call Center Manager in West Palm Beach, Florida, to oversee reservations, scheduling, and dispatching. This role requires managing training for call center staff, monitoring quality assurance, and ensuring high service standards. Ideal candidates should possess strong customer service skills and have experience with data entry and a basic understanding of Trapeze. The successful candidate will maintain professional standards, handle multiple tasks, and be flexible in a dynamic work environment. This is an opportunity to lead a team and impact operations significantly.

Qualifications

• Ability to read, write and speak clearly the English language; basic knowledge of Spanish may be required.
• Experience in dispatch and customer service is desired but not required.
• Ability to work independently and follow directions.

Responsibilities

• Oversee reservations, scheduling, and dispatching operations.
• Manage and oversee training and scheduling of staff.
• Monitor quality assurance/customer service of the call center staff.

Skills

Strong customer service skills

Data entry experience

Ability to supervise

Trapeze experience

Education

High School diploma or equivalent

Tools

Windows-based computer operating system

Microsoft Office package

Job description

A transportation company is seeking a Call Center Manager in West Palm Beach, Florida, to oversee reservations, scheduling, and dispatching. This role requires managing training for call center staff, monitoring quality assurance, and ensuring high service standards. Ideal candidates should possess strong customer service skills and have experience with data entry and a basic understanding of Trapeze. The successful candidate will maintain professional standards, handle multiple tasks, and be flexible in a dynamic work environment. This is an opportunity to lead a team and impact operations significantly.