Call Center Supervisor - Legal Services, Generous PTO

Perdue Brandon Fielder Collins and Mott‚ LLP; Houston (TX); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Generous PTO

Résumé du poste

Perdue Brandon Fielder Collins and Mott LLP in Houston seeks a Call Center Supervisor to lead a productive, performance-driven team. The role focuses on quality, compliance, and operational efficiency while fostering team development and accountability.

Key duties include reviewing output for accuracy, coaching performance, delivering onboarding and training, and achieving production goals. This position offers strong benefits in a professional yet casual environment.

Qualifications

• 1–2 years call center experience preferred.
• Bilingual skills a plus (Spanish a definite plus, Vietnamese a plus in some contexts).

Responsabilités

• Review team members' work to ensure accuracy, compliance, and adherence to quality standards.
• Monitor individual and team productivity; provide coaching and address performance or attendance concerns.
• Deliver onboarding and ongoing training to enhance employee skills and effectiveness.
• Meet and help the team achieve daily, weekly, and monthly production goals; ensure call quality, attendance, and schedule adherence.
• Support recruitment and selection processes to meet staffing needs.
• Oversee follow-up on accounts to ensure delinquent taxes are collected prior to litigation.

Connaissances

Call Center Experience

Spanish language

Formation

High School Diploma

Description du poste

Perdue Brandon Fielder Collins and Mott LLP in Houston seeks a Call Center Supervisor to lead a productive, performance-driven team. The role focuses on quality, compliance, and operational efficiency while fostering team development and accountability.

Key duties include reviewing output for accuracy, coaching performance, delivering onboarding and training, and achieving production goals. This position offers strong benefits in a professional yet casual environment.