Legal Call Center Supervisor | Training & Growth Leader

Perdue Brandon Fielder Collins & Mott, LLP; Houston (TX); Presencial; USD 52 000 - 76 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

PTO

Resumo da oferta

PBFCM in Houston, TX, seeks a Call Center Supervisor to lead a structured, performance-driven team ensuring quality, compliance and operational efficiency. You will coach, onboard and train staff to meet daily, weekly and monthly production goals while maintaining attendance and call quality.

Responsibilities include recruitment support, adherence to processes, and ensuring timely account actions on delinquent taxes. Bilingual skills are a plus; prior call center experience preferred.

Qualificações

• High School diploma or equivalent (Required).
• Some college (Preferred).
• 1-2 years Call Center Experience preferred; 6 months within PBFCM call center preferred.

Responsabilidades

• Review team members' work to ensure accuracy, compliance, and adherence to quality standards.
• Monitor productivity and address performance or attendance concerns; escalate when necessary.
• Deliver onboarding and continuous training to enhance skills and effectiveness.
• Meet and help the team achieve daily, weekly, and monthly production goals; ensure call quality and attendance.
• Support recruitment and selection processes to meet staffing needs.
• Oversee follow-up on all accounts to ensure delinquent taxes are collected prior to litigation.
• Foster a structured, collaborative team culture.

Conhecimentos

Call Center Experience

Leadership

Bilingual English/Spanish

Formação académica

High School diploma or equivalent

Some college

Descrição da oferta de emprego

PBFCM in Houston, TX, seeks a Call Center Supervisor to lead a structured, performance-driven team ensuring quality, compliance and operational efficiency. You will coach, onboard and train staff to meet daily, weekly and monthly production goals while maintaining attendance and call quality.

Responsibilities include recruitment support, adherence to processes, and ensuring timely account actions on delinquent taxes. Bilingual skills are a plus; prior call center experience preferred.