Call Center Specialist — Growth Path & Benefits

MIDFLORIDA Credit Union; Winter Haven (FL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Stability

Growth opportunities

Paid time off

Paid Holidays

Tuition assistance

401K with employer matching

Health, Dental, Vision insurance

Employee Assistance Program

Bonus programs

Zusammenfassung

MIDFLORIDA Credit Union in Winter Haven, FL is seeking a Call Center Representative to answer questions and fulfill requests by phone and email, delivering accurate information with a friendly, member-focused approach.

The role emphasizes problem solving, sales of products, and adherence to guidelines to support our members' financial well-being. Bilingual English/Spanish candidates are encouraged to apply.

Qualifikationen

• Excellent customer service and communication skills.
• Strong verbal and written communication.
• Proven ability to meet or exceed sales goals.
• Flexible with shifts, Monday–Saturday, 7:00 AM–8:00 PM.
• Bilingual in English and Spanish encouraged.
• Proficient with computers and office software.

Aufgaben

• Answer questions and fulfill requests by phone and email promptly.
• Promote MIDFLORIDA products and services to members.
• Maintain member records with accuracy and discretion.
• Provide support for electronic services and self-service options.
• Meet productivity, quality, and sales targets.
• Collaborate across departments to deliver excellent member service.

Kenntnisse

Customer service

Verbal communication

Written communication

Sales experience

Multitasking

Time management

Bilingual English/Spanish

Ausbildung

High School Diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

MIDFLORIDA Credit Union in Winter Haven, FL is seeking a Call Center Representative to answer questions and fulfill requests by phone and email, delivering accurate information with a friendly, member-focused approach.

The role emphasizes problem solving, sales of products, and adherence to guidelines to support our members' financial well-being. Bilingual English/Spanish candidates are encouraged to apply.