Call Center Representative

MIDFLORIDA Credit Union; Winter Haven (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Stability

Growth opportunities

Paid time off

Paid Holidays

Tuition assistance

401K with employer matching

Health, Dental, Vision insurance

Employee Assistance Program

Bonus programs

Job summary

MIDFLORIDA Credit Union in Winter Haven, FL is seeking a Call Center Representative to answer questions and fulfill requests by phone and email, delivering accurate information with a friendly, member-focused approach.

The role emphasizes problem solving, sales of products, and adherence to guidelines to support our members' financial well-being. Bilingual English/Spanish candidates are encouraged to apply.

Qualifications

• Excellent customer service and communication skills.
• Strong verbal and written communication.
• Proven ability to meet or exceed sales goals.
• Flexible with shifts, Monday–Saturday, 7:00 AM–8:00 PM.
• Bilingual in English and Spanish encouraged.
• Proficient with computers and office software.

Responsibilities

• Answer questions and fulfill requests by phone and email promptly.
• Promote MIDFLORIDA products and services to members.
• Maintain member records with accuracy and discretion.
• Provide support for electronic services and self-service options.
• Meet productivity, quality, and sales targets.
• Collaborate across departments to deliver excellent member service.

Skills

Customer service

Verbal communication

Written communication

Sales experience

Multitasking

Time management

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Call Center Representative # Call Center RepresentativeWinter Haven, FL 33881; Lakeland, FL 33803## OverviewPosition TypeFull Time## DescriptionWhy have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members. There are many reasons to work for MIDFLORIDA, which is probably why we we’re voted one of Florida Trend's \"Best Places to Work.\" MIDFLORIDA offers a positive team culture, an open-door management style, stability, competitive benefits, and a career path with a growing, successful company! Join us in our mission to improve the financial well-being of our members! Call Center Representatives perform the following functions:* Provide excellent service by answering questions and fulfilling requests via phone and email in a timely and accurate manner.* Improve the financial well-being of our members by offering products and services to save time and money.* Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.* Perform member maintenance as required.* Deliver problem solving solutions and perform research as needed.* Provide technical solutions in support of MIDFLORIDA’s electronic services.* Accountable for meeting productivity, quality, and sales goals.* Professional and efficient communications with all departments promoting synergy.* Exhibit a high degree of integrity, trustworthiness, and professionalism always.* Exude a positive and professional attitude with members and partners consistently.* Develop a strong understanding of customer facing technology with the ability to discuss with and enroll members in self-service options.* Proactively identify ways to improve employee and member experiences.* Perform other duties as assigned.## QualificationsQualified candidates will possess: * Possess excellent customer service skills along with strong verbal and written communications skills.* Must have a strong desire to help people.* Proficient in the use of computers, the internet and Microsoft Office.* Flexibility, resilience, and the ability to multi-task while assisting members.* Time management, organization, and problem-solving abilities.* A history of meeting or exceeding sales expectations.* Availability to work any shift between the operating hours of 7:00 AM - 8:00 PM Monday through Saturday.* A High School Diploma or equivalent is required.* Previous call center experience preferred.* Bilingual (English and Spanish) candidates are encouraged to apply.MIDFLORIDA Perks:* Stability* Opportunity for growth* Paid time off and Paid Holidays* Tuition assistance after 6 months of service* 401K Plan with Employer Matching* Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family* Employee Assistance Program- No waiting period to access benefit.* Salary and Bonuses – Bonus programs and annual appraisals with salary increase opportunities.This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.