Call Center Specialist

TEKsystems; United States; Ibrido; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental & vision

401(k) Retirement Plan

PTO / Leave

Descrizione del lavoro

TEKsystems is seeking a Customer Service Representative to provide exceptional support on deposit accounts, products, and policies. You will respond to inquiries, process account requests, and maintain high accuracy while delivering a positive customer experience.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. This is a hybrid, contract-to-hire position based in West Valley City, UT.

Competenze

• High School Diploma or equivalent required.
• Previous customer service experience required.
• Banking, financial services, call center, or deposit account experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in problem-solving and delivering high-quality customer service.

Mansioni

• Answer incoming customer calls and respond to account-related inquiries.
• Provide accurate information regarding deposit products, services, and account features.
• Process account requests and application-related transactions in accordance with established policies and procedures.
• Research, analyze, verify, reconcile, and complete account maintenance activities with a high degree of accuracy.
• Respond to customer inquiries via phone, email, and written correspondence.
• Perform timely follow-up on customer requests and account issues to ensure resolution.
• Identify, document, and report conditions affecting customer satisfaction.
• Demonstrate strong problem-solving and conflict-resolution skills when addressing customer concerns.
• Escalate complex issues, service concerns, and customer complaints through appropriate channels.
• Maintain knowledge of company products, services, and competitor offerings.

Conoscenze

Communication skills

Attention to detail

Multitasking

Formazione

High School Diploma

Descrizione del lavoro

Description

We are seeking a customer-focused and detail-oriented Customer Service Representative to provide exceptional support to customers regarding deposit accounts, products, programs, policies, and processes. In this role, you will serve as a primary point of contact, responding to inquiries, processing account requests, and ensuring a positive customer experience through timely and accurate service.

Answer incoming customer calls and respond to account-related inquiries.

Provide accurate information regarding deposit products, services, and account features.

Process account requests and application-related transactions in accordance with established policies and procedures.

Research, analyze, verify, reconcile, and complete account maintenance activities with a high degree of accuracy.

Respond to customer inquiries via phone, email, and written correspondence.

Perform timely follow-up on customer requests and account issues to ensure resolution.

Identify, document, and report conditions affecting customer satisfaction.

Demonstrate strong problem-solving and conflict-resolution skills when addressing customer concerns.

Escalate complex issues, service concerns, and customer complaints through appropriate channels.

Maintain knowledge of company products, services, and competitor offerings.

Additional Skills & Qualifications

• High School Diploma or equivalent required.


• Previous customer service experience required.


• Banking, financial services, call center, or deposit account experience preferred.


• Strong verbal and written communication skills.


• Excellent organizational skills and attention to detail.


• Ability to manage multiple tasks in a fast-paced environment.


• Proficiency in problem-solving and delivering high-quality customer service.

Job Type & Location

This is a Contract to Hire position based out of West Valley City, UT.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of West Valley City, UT.

Application Deadline

This position is anticipated to close on Nov 17, 2026.

Workplace Type

This is a hybrid position in West Valley City,UT.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.