Call Center Specialist

TEKsystems; West Valley City (UT); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short/Long-term disability

PTO / Vacation / Sick Leave

Job summary

TEKsystems is seeking a Customer Service Representative to provide exceptional support on deposit accounts, products, programs, policies, and processes. You will serve as the primary contact, answering inquiries, processing requests, and ensuring a positive customer experience through timely and accurate service.

You will handle calls, respond to inquiries, provide accurate information on deposit products, and process transactions per established policies.

Qualifications

• Previous customer service experience required.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in problem-solving and delivering high-quality customer service.

Responsibilities

• Answer incoming customer calls and respond to account-related inquiries.
• Provide accurate information regarding deposit products, services, and account features.
• Process account requests and application-related transactions in accordance with policies and procedures.
• Research, analyze, verify, reconcile, and complete account maintenance activities with high accuracy.
• Respond to customer inquiries via phone, email, and written correspondence.
• Follow up on customer requests and account issues to ensure resolution.
• Identify and report conditions affecting customer satisfaction.
• Demonstrate strong problem-solving and conflict-resolution skills when addressing customer concerns.
• Escalate complex issues and complaints through the proper channels.
• Maintain knowledge of company products, services, and competitor offerings.

Skills

Customer service experience

Verbal and written communication

Organizational skills

Detail oriented

Multitasking

Problem solving

Education

High School Diploma or equivalent

Job description

We are seeking a customer-focused and detail-oriented Customer Service Representative to provide exceptional support to customers regarding deposit accounts, products, programs, policies, and processes. In this role, you will serve as a primary point of contact, responding to inquiries, processing account requests, and ensuring a positive customer experience through timely and accurate service.

Answer incoming customer calls and respond to account-related inquiries.

Provide accurate information regarding deposit products, services, and account features.

Process account requests and application-related transactions in accordance with established policies and procedures.

Research, analyze, verify, reconcile, and complete account maintenance activities with a high degree of accuracy.

Respond to customer inquiries via phone, email, and written correspondence.

Perform timely follow-up on customer requests and account issues to ensure resolution.

Identify, document, and report conditions affecting customer satisfaction.

Demonstrate strong problem-solving and conflict-resolution skills when addressing customer concerns.

Escalate complex issues, service concerns, and customer complaints through appropriate channels.

Maintain knowledge of company products, services, and competitor offerings.

Additional Skills & Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience required.
• Banking, financial services, call center, or deposit account experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in problem-solving and delivering high-quality customer service.

Job Type & Location

This is a Contract to Hire position based out of West Valley City, UT.

Pay And Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of West Valley City, UT.

Application Deadline

This position is anticipated to close on Nov 17, 2026.

Workplace Type

This is a hybrid position in West Valley City,UT.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.