Call Center Coordinator

Mindful Behavioral Healthcare; Kissimmee (FL); On-site; USD 19,286,400 - 27,552,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Disability insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Paid training

Vision insurance

Job summary

Mindful Behavioral Healthcare in Kissimmee, FL is hiring a Call Center Representative to handle inbound and outbound calls, provide information about services, schedule appointments and route inquiries to the appropriate staff.

The ideal candidate will have strong communication, customer service skills, and be comfortable using computerized systems; Spanish language skills are a plus. In-person work requires passing an L2 background check with AHCA fingerprinting.

Qualifications

• Strong communication skills; Spanish languages are a plus.
• Excellent customer service skills with the ability to handle difficult customers with professionalism
• Proficiency in using computerized systems for data entry and information retrieval
• Familiarity with medical terminology or experience in a medical office is advantageous
• Ability to navigate phone systems efficiently and follow phone etiquette guidelines

Responsibilities

• Answer daily telephone calls professionally and provide information about the practice and staff.
• Schedule, cancel, and reschedule appointments; direct callers to the proper staff.
• Check voicemail and route messages accordingly.
• Monitor receptionist and scheduling desk messages and handle patient requests.
• Ensure referrals are scanned into EMR promptly and document call information.
• Perform other duties as assigned.
• Report to the clinical Operations Manager.

Skills

Strong communication

Spanish language skills

Customer service excellence

Data entry and info retrieval

Medical terminology familiarity

Phone etiquette

Job description

Call Center Representative

Job Overview

We are seeking a dedicated Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide excellent customer service, and assist with inquiries and issue resolution.

Responsibilities

• Answers daily telephone calls professionally. Provide general information to patients and clients about the practice, its services, and clinical staff.
• Schedule patient appointments, cancel and reschedule appointments, redirect callers to the appropriate department staff.
• Check voicemail messages submitted by the answering service company system and respond or redirect callers accordingly
• Check the phone lines in the receptionist desk and the scheduling coordinator\'s desk for any messages that have been received and that they are appropriately taking care of patient requests.
• Ensure that all referrals are scanned into the electronic medical records promptly, after assigned actions are completed. Document all call information according to standard operating procedures
• Performs other related duties as assigned by immediate supervisor or his/her designee.
• Reports to the clinical Operations Manager.

Requirements

• Strong communication skills; Spanish languages are a plus
• Excellent customer service skills with the ability to handle difficult customers with professionalism
• Proficiency in using computerized systems for data entry and information retrieval
• Familiarity with medical terminology or experience in a medical office is advantageous
• Ability to navigate phone systems efficiently and follow phone etiquette guidelines

Job Type

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule

• 8-hour shift
• Monday to Friday

Experience

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location

In person

This position requires the individual to undergo and pass an L2 Background check through AHCA (Florida Agency for Healthcare Administration) before their first day of employment. This process includes fingerprinting.

If you do not possess an active/eligible L2 background check, we are unable to offer the job. Please note that the individual may be charged $89.15 to complete the fingerprinting process through DTIS (Digital Trusted Identity Services).