PATIENT SERVICES REPRESENTATIVE

ADP, Inc.; Tampa (FL); On-site; USD 42,981,000 - 51,660,000; Full time

Job summary

Gulf Coast Spine in Tampa, FL is seeking a Patient Services Representative to handle incoming calls, schedule appointments, and route information in Epic. The role focuses on patient satisfaction and accurate clinic workflows.

Ideal candidates will have a High School diploma or GED and at least 1 year of relevant scheduling or medical experience, plus strong communication skills. This non-exempt position supports a fast-paced clinical environment with a team-oriented culture.

Qualifications

• 1 year of relevant scheduling or medical experience preferred
• 1 year of customer service required
• 1 year of medical terminology preferred
• Ability to problem solve as well as critical thinking
• Proficient in professional and effective communication skills
• Strong attention to detail and thoroughness
• Utilize Microsoft Outlook and related tools

Responsibilities

• Answer telephones following Clinic Standards
• Make, Change, or cancel appointments for established patients
• Review information on Epic and route the call to the appropriate personnel
• Maintain the workqueue for each clinic/location for follow-up appointments
• Achieve and maintain performance for productivity, quality, and service levels
• Develop and maintain productive team-oriented relationships through meetings
• Communicate with team members in clinical and clerical areas to provide a patient-centered practice
• TIA tasks may be assigned

Skills

Communication skills

Medical terminology

Customer service

Conflict resolution

Healthcare knowledge

Education

High School diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PATIENT SERVICES REPRESENTATIVE

Tampa, FL, US

8 days ago Requisition ID: 1082

Salary Range: $15.00 To $18.00 Annually

JOB TYPE:

HOME COMPANY:

Gulf Coast Spine

REPORTS TO:

Operations Manager

FLSA STATUS:

Non-Exempt

PRE-REQUISITE:

none

UPDATED/REVIEWED:

3/25/2024

SCOPE OF RESPONSIBILITIES

A nonexempt position responsible for incoming patient calls and patient satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different functions be performed when circumstances change or exigencies require (this includes but is not limited to emergencies, changes in personnel, workload, rush jobs, or technological developments).

• Answer telephones following Clinic Standards
• Make, Change, or cancel appointments for established patients
• Review information on Epic and task a message and/or route the call to the appropriate personnel.
• Maintain the workqueue for each clinic/location for follow-up appointments
• Achieve and maintain performance consistent with requirements for productivity, quality, and service levels
• Develop and maintain productive team-oriented relationships through individual contacts and group meetings
• Communicates with other team members in clinical and clerical areas to provide a successful patient centered practice.
• Other duties as assigned.

TIA s may be assigned.

EDUCATIONAL REQUIREMENTS

• High School diploma, GED or equivalent

EXPERIENCE/OTHER REQUIREMENTS

• 1 year of relevant scheduling or medical experience preferred
• 1 year of customer service required
• 1 year of medical terminology preferred
• Ability to problem solve as well as critical thinking.
• Proficient in professional and effective communication skills
• Demonstrate a strong attention to detail and thoroughness.
• Effectively utilize available relevant technical tools and resources (e.g. Microsoft, Outlook)

KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of medical terminology.
• Knowledge of the health care field.
• Knowledge of legal and ethical considerations related to patient information.
• Knowledge of counseling, conflict resolution, and customer service principles and applications.
• Skill in putting information in preferred medical record system, meeting clinic standards.
• Skill in diffusing tense situations through diplomatic problem-solving.
• Skill in using computer and medical records software.
• Ability to communicate effectively with patients and staff via phone, in person and through email.
• Ability to demonstrate leadership in resolving patient concerns.
• Ability to establish relationships with a wide variety of people.
• Ability to communicate calmly and clearly with providers and employees.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Combination of standing, sitting, bending, and reaching. May work at computer monitors for prolonged periods of time using fingers to keyboard, handle or feel. Workload will be heavy at times.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Medical exam and treatment rooms and medical offices. Environment setting (lighting, temperature, air quality, acoustics) controlled. Well-lighted,well-ventilated adequate space.