Patient Services/Call Center Representative

Advanced Orthopedic Center; Port Charlotte (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Advanced Orthopedic Center in Port Charlotte, FL is seeking a Patient Services/Call Center Representative to create a welcoming front office. This in-person role handles check-in/out, payments, scheduling, and documentation, ensuring HIPAA compliance and accurate records.

The position is 40 hours per week with pay commensurate with experience. Ideal candidates bring strong communication, multitasking ability, and a professional demeanor to a busy orthopedic practice.

Qualifications

• High School Diploma or equivalent is required.
• Excellent verbal communication and interpersonal skills.
• Demonstrated respect for patient confidentiality (HIPAA).

Responsibilities

• Check patients in and out accurately and greet visitors.
• Handle financial transactions, collect co-pays, and balance cash drawer.
• Prepare daily patient schedules and document physician notes.
• Verify insurance details and update patient information in the system.
• Communicate policies and obtain required signatures from patients.
• Reschedule no-show patients and generate no-show letters when needed.
• Support front desk operations and maintain HIPAA-compliant confidentiality.
• Perform other administrative duties as assigned.

Skills

Interpersonal skills

Verbal communication

multitask management

HIPAA compliance

Professional demeanor

Education

High School Diploma or equivalent

Tools

ModMed software

Job description

ABOUT US

Since 1980, Advanced Orthopedic Center (AOC) has grown from a small practice into a team of specialists across four Southwest Florida locations. AOC takes pride in the high standards of orthopedic and interventional pain management services we provide.

Position Summary

The Patient Services/Call Center Representative is responsible for creating a welcoming and efficient front-office experience for patients and visitors. This role conducts patient check-in and check-out, handles financial transactions, ensures accurate documentation, and supports daily front desk operations. This is an in-person, 40 hrs/worked week position. Pay is commiserate with eperience.

Key Responsibilities

• Open and close the front office daily, including unlocking/locking doors, and preparing the reception area.
• Prepare daily patient schedules, print face sheets, and document physician-specific notes for clinical staff.
• Greet and welcome patients and visitors in a courteous and professional manner.
• Check patients in and out accurately and efficiently.
• Collect co-pays, outstanding balances, and payments for services rendered in accordance with billing department notes.
• Communicate financial policies to patients and obtain required signatures.
• Balance the cash drawer at the beginning and end of each business day.
• Provide patients with visit summaries, receipts, or portal access instructions.
• Ensure all required paperwork is completed thoroughly and accurately prior to clinical processing.
• Verify, scan, and confirm eligibility of insurance cards and photo identification.
• Accurately enter and update patient information in the practice management system.
• Ensure new patient registration is completed according to established procedures (insurance verification, demographic updates, etc.).
• Identify no-show and cancelled appointments and document appropriately in the system.
• Contact no-show patients to reschedule appointments and generate no-show letters if appropriate.
• Forward financial questions or concerns to the Patient Services Manager or Billing & Collections Specialist for resolution.
• Perform other administrative duties as assigned.

Professional Standards

• Maintain professionalism at all times.
• Demonstrate compassion and respect for patients.
• Work collaboratively with physicians and staff.
• Uphold strict confidentiality (HIPAA compliance).
• Maintain appropriate conduct in patient care areas (no food or cell phone use).

Qualifications

Required:

• High School Diploma or equivalent
• Professional demeanor with strong interpersonal and communication skills
• Ability to multitask and manage competing priorities effectively
• Demonstrated respect, compassion, and commitment to patient confidentiality (HIPAA compliance)
• Excellent verbal communication skills

Preferred:

• Minimum of two (2) years of medical office clerical experience
• Orthopedic practice experience
• Experience with ModMed software or similar practice management systems

Core Competencies

• Patient-centered service approach
• Attention to detail and accuracy
• Financial accountability
• Organizational and time management skills
• Team collaboration

Our mission is to improve our patient's quality of life by providing the highest standard of professional orthopedic and interventional pain management care, combined with compassion and innovation.

Advanced Orthopedic Center is committed to being a leader in innovative technology, less invasive treatment, excellence in clinical care, education, and continued research.

Visit us at advancedorthopediccenter.com