call Center Specialist

Folsom Chevrolet; Folsom (CA); On-site; USD 21,352 - 24,796; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Folsom Chevrolet in Folsom, California is seeking a full-time Business Development Representative to assist service customers, schedule appointments, and support customer retention efforts. The ideal candidate will possess excellent communication skills, customer service experience, and proficiency with CRM software. Benefits include 401(k), health insurance, and paid time off. Competitive pay starts at $15.50 to $18.00 per hour, alongside potential bonuses. Join a dynamic team in the automotive industry and help enhance customer experiences.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience required.
• Call center experience highly preferred.
• Excellent verbal and written communication skills.
• Proficient computer abilities.

Responsibilities

• Follow BDC scripts and guidelines for calls.
• Ensure prompt and professional call handling.
• Work well under pressure.
• Possess strong organizational and multitasking skills.
• Acquire knowledge of dealership service information.
• Develop proficiency with BDC CRM software.
• Maintain accurate information in BDC software.
• Adhere to dealership policies and procedures.
• Meet daily activity goals.
• Interact effectively with dealership personnel.

Skills

Excellent verbal and written communication skills

Strong organizational skills

Time management skills

Customer service experience

Call center experience

Education

High school diploma or equivalent

Tools

Customer Relationship Management (CRM) software

Computer proficiency

Job description

Job description

Business Development Representative

GROWING AUTOMOTIVE DEALERSHIP IS LOOKING FOR CALL CENTER SPECIALISTS.

This position is responsible for assisting service customers with scheduling appointments, updates on vehicle statuses, and customer retention efforts. Specialists must maintain regular attendance and demonstrate exceptional phone skills. Successful candidates will be flexible, possess good organizational skills, and maintain outstanding attention to detail. Consumer services specialists must also demonstrate good time management skills, be self‑motivated and possess good interpersonal skills.

Responsibilities

• Follow the BDC scripts and guidelines on all inbound and outbound calls
• Ensure that all calls presented are answered promptly and professionally
• Ability to work well under pressure
• Must possess strong organizational skills, time management skills, and the ability to multitask
• Acquire a complete knowledge of service information related to the makes and models of the dealership
• Develop proficiency with all features of the BDC Customer Relationship Management (CRM) software
• Ensure that all information entered into BDC software is consistent and accurate
• Maintain a current knowledge of coupons, direct mail pieces, and recall information
• Develop a thorough understanding of and demonstrate adherence to the BDC and dealership policies and procedures
• Consistently maintain daily, weekly, and monthly goals which correspond to the objectives of the dealer and your individual performance
• Ensure that all outbound calls such as – not limited to – No Show, Confirmation, Marketing, Follow Up, and Task List calls are made in a timely and effective manner
• Consistently meet the guidelines set for number of activities to be completed daily
• Ensure that the appointments are set consistent with policy/evenly distributed and set for the appropriate times and personnel
• Demonstrate the ability to interact effectively with dealer personnel at all levels
• Maintain strict confidentiality of confidential personal information for our customers
• Perform other duties as assigned
• Maintain a professional code of conduct at all times

Candidate Requirements

• High school diploma or equivalent required
• Previous customer service experience required
• Call center experience highly preferred
• Excellent verbal and written communication skills
• Proficient computer abilities

In addition to a competitive hourly rate of pay, representatives may qualify for department bonus incentives.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Supplemental Pay Types

• Commission pay

Job Type: Full‑time

Salary: $15.50 - $18.00 per hour

Expected hours: 40 per week

Work Location: In person

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush job, or technological developments).