HVAC Service Tech

One Hour Heating & Air Conditioning; Cockeysville (MD); On-site; USD 52,000 - 83,000; Full time

Benefits offered by this job

Legal Shield

Bonus based on performance

Company car

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Flexible schedule

Competitive salary

Paid time off

Job summary

One Hour Heating & Air Conditioning Cockeysville provides repair, installation, and maintenance for heaters, furnaces, boilers, and air conditioners. The company emphasizes a caring customer experience, education for homeowners, and flexible work-life balance with a strong team culture.

The team uses Service Titan for service management and offers opportunities for advancement, ongoing training, and a competitive hourly wage.

Qualifications

• Minimum of 5 years' experience required; Journeyman preferred.
• Excellent customer service skills and communication.

Responsibilities

• Provide high-quality service with a focus on safety and customer satisfaction.
• Diagnose and repair HVAC systems with clear, customer-focused explanations of recommended solutions.

Tools

Service Titan

Job description

Benefits

• Legal Shield


• Bonus based on performance


• Company car


• Free uniforms


• Health insurance


• Opportunity for advancement


• Training & development


• Flexible schedule


• Competitive salary


• Paid time off

Company: INDIVIDUALLY OWNED AND OPERATED One Hour Heating & Air Conditioning Cockeysville

What\'s In It For YOU

• Small Fast Growing Company: Not just a cog in the wheel, your impact will truly make an impact on the business. Your drive and passion to grow will benefit YOU and our work family!


• Excellent Culture: Experience a workplace culture rooted in respect, teamwork, and inclusivity, where you\'ll feel valued and supported.


• Training Opportunities: Benefit from ongoing training and development programs that empower you to excel in your role and beyond.


• Career Growth: We\'re committed to your long-term success, offering opportunities for advancement and career development.


• Work-Life Balance: We understand the importance of balance in life and actively promote it, ensuring you have time for personal and family pursuits.

We Are Looking For

Highly motivated, customer-oriented professionals looking to grow and consistently improve their skillset, with a minimum of 5 years\' experience required-Journeyman preferred, growing company looking to use this opportunity to hire from within for future growth within the company.

As a team, we have one goal here… to make our customers and employees feel like family. We are dedicated to open a world of opportunity. You will be heard, coached, valued, and compensated for putting your optimism into each and every day.

KPIs We Track As a Company

• Daily Average Ticket


• Closing Rates


• Presenting 3-4 Options to Customers


• Selling Maintenance Memberships


• Gaining Reviews from Customers

CRM We Utilize And Will Train You On

Service Titan

What We Do

We provide repair, installation, and maintenance for heaters, furnaces, boilers, and air conditioners of all types and more.

We provide more than just a service to our customers; we provide a caring experience for them and their family. We give our customers the power of choice to decide what works best for them by providing them with options and education on their home.

Job Duties

• High enthusiasm, respect and desire to be a team player


• Consistent delivery of excellent customer service using our proprietary service delivery system


• Learns and upholds our One Hour service system ethical views and procedures


• Stay actively engaged in continuous learning, stay open to coaching, and be a good team player.


• Provide best-in-class service value by performing complete safety inspections and diagnoses on every call


• Effectively communicate your recommended solutions for any failures or defects, along with those solutions that address the customer\'s wants and needs.


• Systematic, consistent, and accurate with paperwork


• Conveys a safety-conscious attitude, both on the job and while driving


• Maintains company vehicle, ensuring that it is always clean on both the inside and the outside

Key Take-Aways

• Positive Coaching and encouraging teamwork work atmosphere


• Very flexible work schedule - Regular Hours M-F: 7am-3:30pm, rotating on call schedule. We are willing to work with our employees if a different schedule would better suite their family life.


• Great Bonus Opportunities


• Paid training: Virtual Reality Training, Conferences, Role Play, Online Library Video Trainings, Highly Qualified Mentors


• iPad, Take-home truck and uniforms

Compensation: $25.00 - $40.00 per hour

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

• Pay— We believe the best performers deserve the best pay. That\’s why we want to pay YOU the best competitive rate.


• Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.


• Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.