Call Center Specialist

Compunnel Inc.; Brea (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

A leading customer service firm in California is seeking a Customer Service Representative (CSR) to handle all customer inquiries and process orders. The ideal candidate will have strong customer service skills and experience with order entry and tracking. Responsibilities include answering phones, processing orders, and supporting sales teams. This role requires accuracy and efficiency in a fast-paced environment.

Qualifications

• Strong customer service soft skills.
• Experience with routine order entry and order tracking.
• Ability to work with internal teams to resolve inquiries and provide accurate information.

Responsibilities

• Answering phones in a timely and efficient manner.
• Processing customer orders via fax, EDI and phone.
• Responsible for the entry of all standing orders and special pricing agreements for a designated region.
• Supporting the field reps with day-to-day inquiries and placing their orders.
• Maintain a level of accuracy both as a department and individually.
• Be knowledgeable on our products and special projects as deemed necessary by manager.

Skills

Strong customer service soft skills

Routine orders entry

Order tracking

Problem resolution

Job description

Base pay range

$20.00/hr - $22.00/hr

This range is provided by Compunnel Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Overview

Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment. The CSR will ensure customer satisfaction by processing orders, answering phones promptly, providing delivery information and supporting field sales/service, all with accuracy and efficiency.

Key responsibilities

• Answering phones in a timely and efficient manner.
• Processing customer orders via fax, EDI and phone.
• Responsible for the entry of all standing orders and special pricing agreements for a designated region.
• Supporting the field reps (both sales and service) with day-to-day inquiries and placing their orders. Proof of delivery of shipments, as needed.
• Maintain a level of accuracy both as a department and individually.
• Be knowledgeable on our products and special projects as deemed necessary by manager.

Qualifications

• Strong customer service soft skills.
• Experience with routine order entry and order tracking.
• Ability to work with internal teams to resolve inquiries and provide accurate information.