Call Center Service Agent

Northstar-Memorial-Group; Waipahu (HI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Disability Coverage

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan

Job summary

Mililani Memorial Park & Mortuary in Waipahu, HI is seeking a Call Center Service Agent to join our team. You will provide compassionate, professional support to families during times of need, answer calls, provide scheduling, and share service information with care and respect.

Responsibilities include routing calls, handling inquiries, providing pricing, scheduling appointments, and managing the service calendar.

Qualifications

• 1+ years of experience in a customer service environment.
• High School Diploma or equivalent.
• Excellent communication and customer service skills.
• Basic computer knowledge (Windows, MS Word, MS Excel, internet)

Responsibilities

• Answer incoming calls and route them to the correct department.
• Handle customer inquiries, complaints, and issues.
• Provide pricing to client families and schedule appointments.
• Management of the service/appointment calendar.
• Walking families through the next steps after a passing has occurred.

Skills

Customer service

Communication

Basic computer skills

Education

High School Diploma or equivalent

Tools

Windows

MS Word

MS Excel

Internet

Job description

Mililani Memorial Park & Mortuary is looking for a Call Center Service Agent to join our team in Waipahu, HI where we offer a passionate and purpose-filled work environment. The Call Center Service Agent provides compassionate, professional support during a time of need. This role assists callers with questions, scheduling, service information, and next steps following a loss, while ensuring every family receives exceptional care and guidance.

Responsibilities

• Answer incoming calls and route them to the correct department
• Handle customer inquiries, complaints, and issues
• Provide pricing to client families and schedule appointments
• Management of the service/appointment calendar
• Walking families through the next steps after a passing has occurred

Qualifications

• 1+ years of experience in a customer service environment
• High School Diploma or equivalent
• Excellent communication and customer service skills
• Basic computer knowledge (Windows, MS Word, MS Excel, internet)

Compensation $18/hr.

• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Coverage
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan

Mililani Memorial Park & Funeral Home has been serving families across Oahu since 1960, providing compassionate care, personalized guidance, and meaningful opportunities to honor life's most cherished memories. Rooted in a tradition of service and aloha, our team is dedicated to creating experiences that bring comfort, connection, and healing to the families we serve. Joining our location means becoming part of a trusted legacy that has supported generations of island families with dignity, respect, and heartfelt care.

Mililani Memorial Park & Mortuary is part of the NorthStar Memorial Group family of properties. Voted one of 2026’s USA Today Top Workplaces, NorthStar Memorial Group is a privately held company that offers opportunities for growth with a broad network of support, while keeping the intimacy and personal impact you have at an independently owned property.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.