Compassionate Call Center Specialist - Family Support

Northstar-Memorial-Group; Waipahu (HI); Vor Ort; USD 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision Insurance

Life Insurance

Disability Coverage

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan

Zusammenfassung

Mililani Memorial Park & Mortuary in Waipahu, HI is seeking a Call Center Service Agent to join our team. You will provide compassionate, professional support to families during times of need, answer calls, provide scheduling, and share service information with care and respect.

Responsibilities include routing calls, handling inquiries, providing pricing, scheduling appointments, and managing the service calendar.

Qualifikationen

• 1+ years of experience in a customer service environment.
• High School Diploma or equivalent.
• Excellent communication and customer service skills.
• Basic computer knowledge (Windows, MS Word, MS Excel, internet)

Aufgaben

• Answer incoming calls and route them to the correct department.
• Handle customer inquiries, complaints, and issues.
• Provide pricing to client families and schedule appointments.
• Management of the service/appointment calendar.
• Walking families through the next steps after a passing has occurred.

Kenntnisse

Customer service

Communication

Basic computer skills

Ausbildung

High School Diploma or equivalent

Tools

Windows

MS Word

MS Excel

Internet

Jobbeschreibung

Mililani Memorial Park & Mortuary in Waipahu, HI is seeking a Call Center Service Agent to join our team. You will provide compassionate, professional support to families during times of need, answer calls, provide scheduling, and share service information with care and respect.

Responsibilities include routing calls, handling inquiries, providing pricing, scheduling appointments, and managing the service calendar.