Compassionate Call Center Agent — Family Care & Scheduling

NorthStar Memorial Group; Waipahu (HI); Vor Ort; USD 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision Insurance

Life Insurance

Disability Coverage

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan

Zusammenfassung

Mililani Memorial Park & Mortuary in Waipahu, HI seeks a Call Center Service Agent to provide compassionate, professional support during a time of need. You will assist callers with questions, scheduling, service information, and next steps following a loss, ensuring families receive guidance with dignity.

This on-site role offers a supportive work environment within the NorthStar Memorial Group family, with benefits including health coverage, retirement plan, EAP, and paid time off.

Qualifikationen

• 1+ years of experience in a customer service environment.
• High School Diploma or equivalent.
• Excellent communication and customer service skills.
• Basic computer knowledge (Windows, MS Word, MS Excel, internet).

Aufgaben

• Answer incoming calls and route them to the correct department.
• Handle customer inquiries, complaints, and issues.
• Provide pricing to client families and schedule appointments.
• Management of the service/appointment calendar.
• Walking families through the next steps after a passing has occurred.

Kenntnisse

Customer service

Communication

Computer literacy

Ausbildung

High School Diploma

Jobbeschreibung

Mililani Memorial Park & Mortuary in Waipahu, HI seeks a Call Center Service Agent to provide compassionate, professional support during a time of need. You will assist callers with questions, scheduling, service information, and next steps following a loss, ensuring families receive guidance with dignity.

This on-site role offers a supportive work environment within the NorthStar Memorial Group family, with benefits including health coverage, retirement plan, EAP, and paid time off.