Call Center Scheduler

Upperline Health; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401K plan

Paid time off (PTO)

Job summary

Upperline Health Tennessee is seeking a professional Call Center Scheduler to greet patients by phone and schedule appointments across multiple clinic locations. You will collect demographics and insurance data, verify pre-certifications, and document information in the Vision system to ensure accurate claims processing.

The role emphasizes strong communication, reliability, and a patient-friendly approach, with duties including timely responses to inquiries and coordination with internal teams

Qualifications

• High School diploma or equivalent required.
• 1+ years’ experience in a similar call center or centralized scheduling setting preferred.
• Strong written and verbal communication skills required.
• Ability to multi-task and work under deadlines with urgency.
• Knowledge of general medical terminology and managed care functions.
• Working knowledge of electronic health records (EHR), Vision system, & MS Office (Word, Outlook, Teams)

Responsibilities

• Answer, orient, and greet patients over the phone in an enthusiastic manner - 100% of work time spent is answering calls and scheduling appointments.
• Determine appropriate clinic location and schedule patients into Vision system accordingly.
• Obtain required demographic, insurance, and eligibility information and accurately document in Vision system to ensure proper filing of claims.
• Verify if the patient’s insurance requires a pre-certification and begin the referral process.
• Maintain professional working relationship with all contacts, both internal and external.
• Provide timely responses to all verbal and written inquiries regarding patient accounts.
• Respond to voicemails and online requests within 1 hour of the patients’ messages.
• Exhibit a patient demeanor and strong customer service attitude at all times

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Education

High School diploma or equivalent

Tools

Vision system

MS Office (Word, Outlook, Teams)

Job description

Upperline Health Tennessee is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Triage is temporary.

Treatment is transformative.

Upperline Health providers coordinate patients’ care among a team of specialists - physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs.

We put patients at the center of value-based care.

BENEFITS

Comprehensive benefit options include medical, dental and vision, 401K and PTO.

ABOUT THE CALL CENTER SCHEDULER

Upperline Health is looking for a professional and engaging Call Center Scheduler to answer a high volume of incoming phone calls and schedule new & existing appointments for all Upperline Health clinic locations.

WHAT YOU’LL DO

• Answer, orient, and greet patients over the phone in an enthusiastic manner - 100% of work time spent is answering calls and scheduling appointments
• Determine appropriate clinic location and schedule patients into Vision system accordingly
• Obtain required demographic, insurance, and eligibility information and accurately document in Vision system to ensure proper filing of claims
• Verify if the patient’s insurance requires a pre-certification and begin the referral process
• Maintain professional working relationship with all contacts, both internal and external
• Provide timely responses to all verbal and written inquiries regarding patient accounts
• Respond to voicemails and online requests within 1 hour of the patients’ messages
• Exhibit a patient demeanor and strong customer service attitude at all times

QUALIFICATIONS OF THE CALL CENTER SCHEDULER

• High School graduate and formal training from a vocational school or equivalent
• 1+ years’ experience in a similar call center or centralized scheduling setting
• Strong written and verbal communication skills
• Ability to multi-task and work under deadlines with urgency
• Knowledge of general medical terminology and managed care functions
• Working knowledge of electronic health records (EHR), Vision system, & MS Office (word, outlook, teams

COMPENSATION

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience

Job Type: Full-time

Equal Opportunity Employer

ABOUT US

A Specialty Path to Good Health

Upperline Health Tennessee is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Triage is temporary.

Treatment is transformative.

Upperline Health providers coordinate patients’ care among a team of specialists - physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs.

We put patients at the center of value-based care.

BENEFITS

Comprehensive benefit options include medical, dental and vision, 401K and PTO.

ABOUT THE CALL CENTER SCHEDULER

Upperline Health is looking for a professional and engaging Call Center Scheduler to answer a high volume of incoming phone calls and schedule new & existing appointments for all Upperline Health clinic locations.

WHAT YOU’LL DO

• Answer, orient, and greet patients over the phone in an enthusiastic manner - 100% of work time spent is answering calls and scheduling appointments
• Determine appropriate clinic location and schedule patients into Vision system accordingly
• Obtain required demographic, insurance, and eligibility information and accurately document in Vision system to ensure proper filing of claims
• Verify if the patient’s insurance requires a pre-certification and begin the referral process
• Maintain professional working relationship with all contacts, both internal and external
• Provide timely responses to all verbal and written inquiries regarding patient accounts
• Respond to voicemails and online requests within 1 hour of the patients’ messages
• Exhibit a patient demeanor and strong customer service attitude at all times

QUALIFICATIONS OF THE CALL CENTER SCHEDULER

• High School graduate and formal training from a vocational school or equivalent
• 1+ years’ experience in a similar call center or centralized scheduling setting
• Strong written and verbal communication skills
• Ability to multi-task and work under deadlines with urgency
• Knowledge of general medical terminology and managed care functions
• Working knowledge of electronic health records (EHR), Vision system, & MS Office (word, outlook, teams

COMPENSATION

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience

Job Type: Full-time

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.