Practice Success Partner

Upperline Health; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K matching

PTO

Parental leave

Job summary

Upperline Health is seeking a Practice Success Partner to guide partner practices through the Value Based Care program enrollment, ensuring understanding of processes, documentation, and technology. This role involves onboarding, data tracking, partner engagement, collaboration with care teams, and quality improvement to drive enrollment success across partners.

It requires approximately 50% travel across Florida and Southern Georgia, strong training capability, and excellent communication with

Qualifications

• Onboarding partner practices through Value Based Care enrollment.
• Experience deploying programs with a technology component.
• Strong communication and training delivery skills.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.
• Proficiency in computer systems and data entry.

Responsibilities

• Guide enrollment, educate partners on process, resources, and required forms.
• Analyze enrollment data to identify trends and improvement opportunities.
• Build strong relationships with partner clinics and provide ongoing support.
• Collaborate with care teams and stakeholders to ensure program success.
• Contribute to process improvements and communicate opportunities to leadership.

Skills

Healthcare experience

Value-based care knowledge

Program onboarding

Training delivery

Communication skills

Data tracking

Independent and team work

Education

High school diploma

Associate or Bachelor's preferred

Tools

CRM systems

Data analysis tools

Job description

A Specialty Path to Good Health
Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care,Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

We put patients at the center of value-based care.

This will require ~50% travel across Florida and Southern Georgia.

About the Practice Success Partner
Upperline Health is seeking a Practice Success Partner to guide partner practices through the Value Based Care program enrollment, ensuring understanding of processes, documentation, and technology.

What You'll Do:

• Onboarding: Guide partner practices through the Value Based Care program enrollment process, ensuring understanding of enrollment process, required documentation, applicable technology (hardware and apps), forms and compliant processes. Conduct onboarding sessions with clinic leads and doctors to educate partners about program expectations, available resources and guide practices through resources to ensure successful accomplishment of key milestones.
• Data Tracking and Performance Mitigation: Analyze enrollment data to identify trends and opportunities for improvement. Partner with partner clinics to understand root cause of issues mitigation plans (including additional training). Communicate performance metrics to all partner clinics.
• Partner Engagement: Build strong relationships with partner clinics to foster trust and engagement in the program. Provide ongoing support and education to patients throughout their participation.
• Collaboration: Collaborate with care teams, providers, and other stakeholders to ensure program success.
• Quality Improvement: Contribute to process improvement initiatives to enhance partner enrollment efficiency and effectiveness. Communicate improvement opportunities to internal leadership.

Required Skills and Competencies:

• High school diploma or equivalent; associate's or bachelor’s degree preferred.
• Previous experience in healthcare is required; Knowledge of value-based care programs is preferred.
• Previous experience deploying programs with a technology component
• Excellent communication and interpersonal skills, with the ability to build rapport quickly across all areas of clinic staff engage through story-telling
• Demonstrated ability to provide training in an effective manner
• Demonstrated ability navigating conflict
• Strong organizational and time management skills.
• Proficiency in computer systems and data entry.
• Ability to work independently and as part of a team.

Benefits
Comprehensive benefit options include medical, dental and vision, 401K (matching), PTO and parental leave.

Compensation
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience
Job Type: Full-time

Equal Opportunity Employer

A Specialty Path to Good Health
Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care,Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

We put patients at the center of value-based care.

This will require ~50% travel across Florida and Southern Georgia.

About the Practice Success Partner
Upperline Health is seeking a Practice Success Partner to guide partner practices through the Value Based Care program enrollment, ensuring understanding of processes, documentation, and technology.

What You'll Do:

• Onboarding: Guide partner practices through the Value Based Care program enrollment process, ensuring understanding of enrollment process, required documentation, applicable technology (hardware and apps), forms and compliant processes. Conduct onboarding sessions with clinic leads and doctors to educate partners about program expectations, available resources and guide practices through resources to ensure successful accomplishment of key milestones.
• Data Tracking and Performance Mitigation: Analyze enrollment data to identify trends and opportunities for improvement. Partner with partner clinics to understand root cause of issues mitigation plans (including additional training). Communicate performance metrics to all partner clinics.
• Partner Engagement: Build strong relationships with partner clinics to foster trust and engagement in the program. Provide ongoing support and education to patients throughout their participation.
• Collaboration: Collaborate with care teams, providers, and other stakeholders to ensure program success.
• Quality Improvement: Contribute to process improvement initiatives to enhance partner enrollment efficiency and effectiveness. Communicate improvement opportunities to internal leadership.

Required Skills and Competencies:

• High school diploma or equivalent; associate's or bachelor’s degree preferred.
• Previous experience in healthcare is required; Knowledge of value-based care programs is preferred.
• Previous experience deploying programs with a technology component
• Excellent communication and interpersonal skills, with the ability to build rapport quickly across all areas of clinic staff engage through story-telling
• Demonstrated ability to provide training in an effective manner
• Demonstrated ability navigating conflict
• Strong organizational and time management skills.
• Proficiency in computer systems and data entry.
• Ability to work independently and as part of a team.

Benefits
Comprehensive benefit options include medical, dental and vision, 401K (matching), PTO and parental leave.

Compensation
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience
Job Type: Full-time

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.