Call Center Scheduler

Silversmith Capital Partners; Rogers (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Upperline Health is seeking a professional Call Center Scheduler to handle a high volume of calls and schedule appointments across clinic locations. The role emphasizes accuracy in capturing demographics and insurance details and initiating referrals when needed.

Ideal candidates will have strong communication skills, the ability to multi-task, and experience with EHR/ Vision systems and MS Office in a healthcare setting.

Qualifications

• High School graduate with vocational training or equivalent.
• 1+ years’ experience in a call center or centralized scheduling setting.
• Strong written and verbal communication skills.
• Ability to multi-task and meet deadlines with urgency.
• Knowledge of medical terminology and managed care functions.
• Working knowledge of EHR, Vision system, and MS Office.

Responsibilities

• Answer, orient, and greet patients over the phone with a courteous, helpful manner throughout calls.
• Determine clinic location and schedule appointments in the Vision system.
• Collect demographic, insurance, and eligibility information and document accurately for claims filing.
• Check if insurance requires pre-certification and initiate referral process.
• Maintain professional relationships with internal and external contacts.
• Provide timely responses to inquiries about patient accounts.

Skills

Communication skills

Verbal communication

Written communication

Multi-tasking

Customer service

Education

High School diploma

Tools

Vision system

EHR

MS Office

Job description

ABOUT US

A Specialty Path to Good Health

Upperline Health Tennessee is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Triage is temporary.

Treatment is transformative.

Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs.

We put patients at the center of value-based care.

BENEFITS

Comprehensive benefit options include medical, dental and vision, 401K and PTO.

ABOUT THE CALL CENTER SCHEDULER

Upperline Health is looking for a professional and engaging Call Center Scheduler to answer a high volume of incoming phone calls and schedule new & existing appointments for all Upperline Health clinic locations.

WHAT YOU’LL DO

• Answer, orient, and greet patients over the phone in an enthusiastic manner - 100% of work time spent is answering calls and scheduling appointments
• Determine appropriate clinic location and schedule patients into Vision system accordingly
• Obtain required demographic, insurance, and eligibility information and accurately document in Vision system to ensure proper filing of claims
• Verify if the patient’s insurance requires a pre-certification and begin the referral process
• Maintain professional working relationship with all contacts, both internal and external
• Provide timely responses to all verbal and written inquiries regarding patient accounts
• Respond to voicemails and online requests within 1 hour of the patients’ messages
• Exhibit a patient demeanor and strong customer service attitude at all times

QUALIFICATIONS OF THE CALL CENTER SCHEDULER

• High School graduate and formal training from a vocational school or equivalent
• 1+ years’ experience in a similar call center or centralized scheduling setting
• Strong written and verbal communication skills
• Ability to multi-task and work under deadlines with urgency
• Knowledge of general medical terminology and managed care functions
• Working knowledge of electronic health records (EHR), Vision system, & MS Office (word, outlook, teams

COMPENSATION

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience

Job Type: Full-time