Call Center Sales Supervisor — Lead & Coach Team

OnPoint CX Solutions LLC; Las Vegas (NV); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance reimbursement after 9

Weekly pay

Bonuses

Structured leadership training

Career advancement opportunities

Job summary

OnPoint CX Solutions is seeking a motivated Call Center Sales Supervisor to lead a team of about 8 sales agents in our Henderson, NV office. This hands-on leadership role emphasizes coaching, real-time feedback, and achieving sales goals.

You will work on the floor, monitor live and recorded calls, and develop strategies to improve performance. We offer $17.50 per hour, weekly pay, employer-funded health insurance reimbursement after 90 days, bonuses, and structured leadership training.

Qualifications

• Strong sales experience required.
• Previous leadership, floor lead, coaching, or supervisory experience preferred.
• Proven ability to motivate, coach, and develop sales talent.
• Willingness to demonstrate personal sales performance before assuming team leadership responsibilities.
• Strong communication, organization, and problem-solving skills.
• Comfortable providing real-time feedback and support in a fast-paced environment.
• Ability to multitask and manage multiple priorities effectively.
• Experience using CRM systems, call center software, and multiple computer applications.
• Reliable, accountable, and results-driven mindset.
• Open availability required; schedules may vary based on business needs. Typical schedule is Monday–Friday, 6:00 AM–2:30 PM.
• Ability to work on-site at our Henderson, NV location.

Responsibilities

• Lead, coach, and support a team of approximately 8 sales agents.
• Monitor live and recorded calls and provide real-time coaching.
• Assist agents with objection handling, sales strategies, and closing sales.
• Hold team members accountable for attendance, productivity, KPIs, and sales goals.
• Track daily and weekly team performance metrics.
• Identify coaching and training opportunities to improve results.
• Communicate team performance updates and recommendations to leadership.
• Foster a positive, competitive, and performance‑driven team culture.
• Support future team growth and development initiatives.

Skills

Strong sales experience

Leadership experience

Coaching

CRM experience

On-site work

Tools

CRM systems

Call center software

Multiple computer applications

Job description

OnPoint CX Solutions is seeking a motivated Call Center Sales Supervisor to lead a team of about 8 sales agents in our Henderson, NV office. This hands-on leadership role emphasizes coaching, real-time feedback, and achieving sales goals.

You will work on the floor, monitor live and recorded calls, and develop strategies to improve performance. We offer $17.50 per hour, weekly pay, employer-funded health insurance reimbursement after 90 days, bonuses, and structured leadership training.