Patient Experience Contact Center Supervisor

Nevada Health Centers; Las Vegas (NV); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation with merit|in

Company sponsored PPO medical plan

403(b) retirement plan with employer m

Generous time-off and holidays

Life/AD&D and long-term disability

Descripción de la vacante

Nevada Health Centers is seeking a Contact Center Supervisor to oversee day-to-day call center operations, ensure staff training, and perform call audits in coordination with the Contact Center Manager. The role supports implementing contact center strategies to improve patient access and service quality across the organization.

The supervisor will collaborate with practice managers, providers, and leadership to maintain service excellence and deliver high-quality patient experiences.

Formación

• Bilingual in English/Spanish required.
• Bachelor's degree or equivalent experience in healthcare setting.

Responsabilidades

• Provide exceptional customer service and patient satisfaction execution.
• Creates a positive work environment and handles grievances as necessary.
• Interviews and hires ‘A’ talent employees in accordance with organizational procedures.
• Monitors daily call queues and assures appropriate staffing levels to call volume at all times.
• Collaborate with CMOs and leaders to develop escalation process for urgent callers.
• Evaluates, manages and coordinates staffing to meet budget and service goals.
• Prepares daily, monthly and annual contact center performance reports by analyzing data.

Conocimientos

Bilingual in English/Spanish

Educación

Bachelor's degree or equivalent in healthcare setting

Descripción del empleo

Nevada Health Centers is seeking a Contact Center Supervisor to oversee day-to-day call center operations, ensure staff training, and perform call audits in coordination with the Contact Center Manager. The role supports implementing contact center strategies to improve patient access and service quality across the organization.

The supervisor will collaborate with practice managers, providers, and leadership to maintain service excellence and deliver high-quality patient experiences.