Call Center Sales Operations Manager - T-Mobile

OneTouch Direct; Tampa (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health care plan

Referral bonus

Incentives

40-hour work week

Job summary

OneTouch Direct is seeking a Call Center Sales Operations Manager to lead and optimize our sales operations in a fast-paced call center environment. You will drive efficiency, align processes with sales goals, and coach a high-performing team.

You will analyze data to uncover trends, implement improvements, and partner with sales leaders to execute strategy while leveraging CRM, reporting tools, and the Microsoft Office suite. This role emphasizes collaboration and results.

Qualifications

• Bachelor's degree in business, management, or a related field.
• 3+ years of experience in sales operations or management within a call center environment.
• Strong leadership with a track record of developing teams.
• Excellent data interpretation and data-driven decision making.
• Clear communication and relationship-building with diverse stakeholders.

Responsibilities

• Oversee and manage all aspects of sales operations within the call center to optimize performance and efficiency.
• Develop, implement, and refine operational processes and procedures to improve sales execution.
• Analyze sales data to identify trends, opportunities for improvement, and actionable insights.
• Collaborate with sales leaders to drive strategy and align processes with sales goals.
• Train and develop team members to ensure effective execution of sales strategies.
• Monitor performance metrics and provide regular reports to management on KPIs.
• Identify areas for automation and technology needs to streamline processes.

Skills

Leadership

Analytics

Communication

Interpersonal skills

Education

Bachelor's degree in business/management or related field

Tools

CRM software

Reporting tools

Microsoft Office Suite

Job description

Join the innovative team at OneTouch Direct as a Call Center Sales Operations Manager and play a pivotal role in driving excellence in our sales operations! We are dedicated to fostering a positive working environment that enables our team to thrive while providing unparalleled service to our clients.

Key Responsibilities:

• Oversee and manage all aspects of sales operations within the call center to optimize performance and efficiency.
• Develop, implement, and refine operational processes and procedures to improve sales execution.
• Analyze sales data to identify trends, opportunities for improvement, and actionable insights.
• Collaborate closely with sales leaders to drive strategy and align operational processes with sales goals.
• Train and develop team members to ensure effective execution of sales strategies and operational protocols.
• Monitor performance metrics and provide regular reports to management on key performance indicators.
• Identify areas for automation and technology needs to streamline processes.

• Bachelor's degree in business, management, or a related field.
• 3+ years of experience in sales operations or management within a call center environment.
• Strong leadership skills with a proven track record of managing and developing teams.
• Exceptional analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills to interact effectively with a diverse group of stakeholders.
• Proficiency in CRM software, reporting tools, and Microsoft Office Suite.
• Ability to thrive in a fast-paced, results-oriented environment while managing multiple projects.

• Full-Time Hours: 40 hours per week schedule
• Supportive Environment: Classroom training, plus ongoing support for your success!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Culture: Diverse, welcoming culture with Employee Resource Groups
• Referrals: Refer a friend and earn up to $2,000 per person!