Call Center Sales Supervisor - Verizon

OneTouch Direct; Tampa (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Full-Time Hours

Incentives program (daily/weekly)

Health Care Plan (Medical, Dental &amp

Culture: Diverse, welcoming culture

Referral program

Job summary

OneTouch Direct is seeking a Call Center Sales Supervisor in Tampa, FL. You will lead a dynamic sales team, monitor key metrics, and craft strategies to boost performance while maintaining a high level of customer care.

You will conduct coaching sessions and performance reviews, organize impactful training, and collaborate with management to refine processes in a fast-paced environment.

Qualifications

• A bachelor’s degree or equivalent experience.
• At least 2 years of experience in a sales-focused call center supervisory role.
• A proven knack for leading and motivating a fantastic sales team.
• Great communication and people skills – you can connect with anyone!
• Strong analytical abilities to help us understand our data better.
• A positive attitude that thrives in a fast-paced, results-oriented environment.
• Familiarity with CRM software and Microsoft Office Suite – a tech-savvy superstar!

Responsibilities

• Lead a dedicated sales team with enthusiasm, providing support and encouragement to help them reach their full potential.
• Keep a close eye on sales metrics and work together with your team to create exciting strategies that boost performance.
• Conduct uplifting performance reviews, offering positive feedback and identifying areas for growth.
• Organize engaging training sessions that enhance product knowledge and sharpen sales skills.
• Be the go-to person for any customer escalations, turning challenges into delightful resolutions.
• Collaborate with our management team to refine sales processes and continually improve our operations.

Skills

Leadership

Sales Coaching

Communication

CRM software

MS Office

Data analysis

Education

Bachelor's degree or equivalent

Job description

Overview

At OneTouch Direct, we believe in creating meaningful connections, both with our clients and our team. We\'re excited to welcome a Call Center Sales Supervisor who is passionate about leading and inspiring others. As a part of our friendly and enthusiastic team, you\'ll have the opportunity to make a real impact by driving sales while ensuring our customers feel valued and heard.

Responsibilities

• Lead a dedicated sales team with enthusiasm, providing support and encouragement to help them reach their full potential.
• Keep a close eye on sales metrics and work together with your team to create exciting strategies that boost performance.
• Conduct uplifting performance reviews, offering positive feedback and identifying areas for growth.
• Organize engaging training sessions that enhance product knowledge and sharpen sales skills.
• Be the go-to person for any customer escalations, turning challenges into delightful resolutions.
• Collaborate with our management team to refine sales processes and continually improve our operations.

Qualifications

• A bachelor\'s degree or equivalent experience.
• At least 2 years of experience in a sales-focused call center supervisory role.
• A proven knack for leading and motivating a fantastic sales team.
• Great communication and people skills – you can connect with anyone!
• Strong analytical abilities to help us understand our data better.
• A positive attitude that thrives in a fast-paced, results-oriented environment.
• Familiarity with CRM software and Microsoft Office Suite – a tech-savvy superstar!

Benefits

• Full-Time Hours: 40 hours per week schedule
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Culture: Diverse, welcoming culture with Employee Resource Groups
• Referrals: Refer a friend and earn up to $2,000 per person!