Call Center Sales Supervisor - T-Mobile

OneTouch Direct, LLC; Tampa (FL); Hybrid; USD 48,000 - 70,000; Full time

Benefits offered by this job

Health Care Plan

Incentives program

Employee Resource Groups

Refer a friend program

Job summary

OneTouch Direct, LLC in Tampa, FL is seeking a Call Center Sales Supervisor who loves leading teams and driving sales while ensuring customers feel valued. You will inspire a dedicated sales group, monitor performance, and implement strategies to boost results.

Responsibilities include conducting uplifting reviews, organizing product-training sessions, resolving escalations with a positive mindset, and partnering with management to refine sales processes.

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years in a sales-focused call center supervisory role.
• Strong communication and people skills.
• Experience with CRM and data analysis.

Responsibilities

• Lead a dedicated sales team, providing support and encouragement to reach full potential.
• Monitor sales metrics and collaborate with your team to boost performance.
• Conduct uplifting performance reviews, offering feedback and identifying growth areas.
• Organize training sessions to enhance product knowledge and sharpening sales skills.
• Serve as the go-to for customer escalations and turn challenges into resolutions.
• Collaborate with management to refine sales processes and improve operations.

Skills

Leadership

Sales leadership

Communication skills

Analytical abilities

Positive attitude

Education

Bachelor's degree or equivalent

Tools

CRM software

Microsoft Office

Job description

At OneTouch Direct, we believe in creating meaningful connections, both with our clients and our team! We're excited to welcome a Call Center Sales Supervisor who is passionate about leading and inspiring others. As a part of our friendly and enthusiastic team, you'll have the opportunity to make a real impact by driving sales while ensuring our customers feel valued and heard!

Your Key Responsibilities:

• Lead a dedicated sales team with enthusiasm, providing support and encouragement to help them reach their full potential.
• Keep a close eye on sales metrics and work together with your team to create exciting strategies that boost performance.
• Conduct uplifting performance reviews, offering positive feedback and identifying areas for growth.
• Organize engaging training sessions that enhance product knowledge and sharpen sales skills.
• Be the go-to person for any customer escalations, turning challenges into delightful resolutions.
• Collaborate with our wonderful management team to refine sales processes and continually improve our operations.

• A bachelor's degree or equivalent experience.
• At least 2 years of experience in a sales-focused call center supervisory role.
• A proven knack for leading and motivating a fantastic sales team.
• Great communication and people skills – you can connect with anyone!
• Strong analytical abilities to help us understand our data better.
• A positive attitude that thrives in a fast-paced, results-oriented environment.
• Familiarity with CRM software and Microsoft Office Suite – a tech-savvy superstar!

• Full-Time Hours: 40 hours per week schedule
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Culture: Diverse, welcoming culture with Employee Resource Groups
• Referrals: Refer a friend and earn up to $2,000 per person!