Call Center Sales and Customer Support Agent - T Mobile - TPA

OneTouch Direct; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Vision

6 checks per month

Classroom training & 1-on-1 support

Weekly incentives & fun workplace

Referral bonuses up to $2,000

Job summary

OneTouch Direct in Tampa, FL is seeking a Call Center Sales and Customer Support Agent to join a fast-paced team. You will handle inbound and outbound calls and chats to promote products while delivering excellent customer service and driving growth.

The role emphasizes meeting sales goals, leveraging strong communication, and maintaining accurate records. A high school diploma or equivalent is required, with full-time hours and generous bonus opportunities.

Qualifications

• Must have high school diploma or equivalent.
• Excellent verbal communication and persuasive selling skills.
• Ability to handle rejection and stay motivated in a fast-paced sales environment.
• Comfortable using computer systems and multitasking during calls.

Responsibilities

• Take inbound and make outbound calls, and chat inquiries to promote products and services.
• Understand customer needs and offer appropriate solutions to boost sales.
• Maintain detailed records of customer interactions and sales activity.
• Meet and exceed individual and team sales goals.
• Collaborate with team members to improve processes and customer satisfaction.

Skills

Verbal communication

Persuasive selling

Multitasking

Attention to detail

Goal oriented

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Join OneTouch Direct as a Call Center Sales and Customer Support Agent in Tampa, FL supporting T-Mobile and be part of a dedicated team delivering excellent customer service and driving sales growth! Since 1998, we've partnered with Fortune 500 companies to provide outstanding contact center solutions. If you have a passion for sales and connecting with customers, this is the role for you.

• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!

• GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses!
• 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks!

In this sales position, you will:

• Take inbound and make outbound calls, and chat inquires to potential and existing customers promoting products and services.
• Understand customer needs and offer appropriate solutions to boost sales.
• Maintain detailed records of customer interactions and sales activity.
• Meet and exceed individual and team sales goals.
• Collaborate with team members to continuously improve processes and customer satisfaction.

• Previous sales or call center experience preferred but not mandatory.
• Excellent verbal communication and persuasive selling skills.
• Ability to handle rejection and remain motivated in a fast-paced sales environment.
• Comfortable using computer systems and multitasking during calls.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent required.
• A positive attitude and willingness to learn and grow within the company.

• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!

• GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses!
• 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks!
• Supportive Environment: Classroom training, plus 1-on-1 support to get you going!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Growth: Opportunity for professional advancement as we grow!
• Culture: Diverse, welcoming culture with Employee Resource Groups
• Referrals: Refer a friend and earn up to $2,000 per person!