Call Center Sales Supervisor - T-Mobile

OneTouch Direct; Tampa (FL); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Full-time hours

Incentives program

Health care plan

Employee Resource Groups

Referral program

Job summary

OneTouch Direct is looking for a Call Center Sales Supervisor to lead a dynamic sales team in a fast-paced environment. You will drive performance, coach staff, and ensure excellent customer experience while aligning with company goals.

The role requires hands-on leadership, strong analytical skills, and proficiency with CRM tools and MS Office to optimize sales outcomes.

Qualifications

• Bachelor’s degree or equivalent experience.
• At least 2 years in a sales call center supervisory role.
• Proven ability to lead and motivate a sales team.
• Excellent communication and interpersonal skills.
• Strong analytical abilities to interpret data.
• Positive, fast-paced, results-oriented attitude.
• Familiarity with CRM software and Microsoft Office.

Responsibilities

• Lead a dedicated sales team with enthusiasm and support.
• Monitor sales metrics and develop strategies to boost performance.
• Conduct uplifting performance reviews with constructive feedback.
• Organize engaging training to strengthen product knowledge.
• Handle customer escalations and turn challenges into resolutions.
• Collaborate with management to refine sales processes.

Skills

People leadership

CRM software

Data analysis

Communication skills

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

At OneTouch Direct, we believe in creating meaningful connections, both with our clients and our team! We're excited to welcome a Call Center Sales Supervisor who is passionate about leading and inspiring others. As a part of our friendly and enthusiastic team, you'll have the opportunity to make a real impact by driving sales while ensuring our customers feel valued and heard!

Your Key Responsibilities:

• Lead a dedicated sales team with enthusiasm, providing support and encouragement to help them reach their full potential.
• Keep a close eye on sales metrics and work together with your team to create exciting strategies that boost performance.
• Conduct uplifting performance reviews, offering positive feedback and identifying areas for growth.
• Organize engaging training sessions that enhance product knowledge and sharpen sales skills.
• Be the go-to person for any customer escalations, turning challenges into delightful resolutions.
• Collaborate with our wonderful management team to refine sales processes and continually improve our operations.

• A bachelor's degree or equivalent experience.
• At least 2 years of experience in a sales-focused call center supervisory role.
• A proven knack for leading and motivating a fantastic sales team.
• Great communication and people skills – you can connect with anyone!
• Strong analytical abilities to help us understand our data better.
• A positive attitude that thrives in a fast-paced, results-oriented environment.
• Familiarity with CRM software and Microsoft Office Suite – a tech-savvy superstar!

• Full-Time Hours: 40 hours per week schedule
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Culture: Diverse, welcoming culture with Employee Resource Groups
• Referrals: Refer a friend and earn up to $2,000 per person!