Call Center Sales Operations Manager - T-Mobile

Socket.dev; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health care plan (Medical, Dental &amp

Vision coverage

Training and support

Job summary

OneTouch Direct is seeking a Call Center Sales Operations Manager to lead and optimize sales operations within a fast-paced call center environment.

You will analyze data, refine processes, and collaborate with sales leaders to align operations with strategic goals. The role emphasizes team development, KPI reporting, and driving efficiency through automation.

Qualifications

• Bachelor's degree in business, management, or related field.
• 3+ years of experience in sales operations or management within a call center environment.
• Strong leadership with a track record of developing teams.
• Analytical skills to interpret data and drive decisions.
• Excellent communication and interpersonal abilities.
• Proficiency with CRM, reporting tools, and MS Office.

Responsibilities

• Oversee and manage all aspects of sales operations within the call center to optimize performance and efficiency.
• Develop, implement, and refine operational processes and procedures to improve sales execution.
• Analyze sales data to identify trends, opportunities for improvement, and actionable insights.
• Collaborate closely with sales leaders to drive strategy and align operational processes with sales goals.
• Train and develop team members to ensure effective execution of sales strategies and operational protocols.
• Monitor performance metrics and provide regular reports to management on key performance indicators.
• Identify areas for automation and technology needs to streamline processes.

Skills

Leadership

Data analysis

Communication

Interpersonal skills

Multitasking

Education

Bachelor's degree in business/management

Tools

CRM software

Reporting tools

Microsoft Office Suite

Job description

Join the innovative team at OneTouch Direct as a Call Center Sales Operations Manager and play a pivotal role in driving excellence in our sales operations! We are dedicated to fostering a positive working environment that enables our team to thrive while providing unparalleled service to our clients.

Key Responsibilities:

• Oversee and manage all aspects of sales operations within the call center to optimize performance and efficiency.
• Develop, implement, and refine operational processes and procedures to improve sales execution.
• Analyze sales data to identify trends, opportunities for improvement, and actionable insights.
• Collaborate closely with sales leaders to drive strategy and align operational processes with sales goals.
• Train and develop team members to ensure effective execution of sales strategies and operational protocols.
• Monitor performance metrics and provide regular reports to management on key performance indicators.
• Identify areas for automation and technology needs to streamline processes.

• Bachelor's degree in business, management, or a related field.
• 3+ years of experience in sales operations or management within a call center environment.
• Strong leadership skills with a proven track record of managing and developing teams.
• Exceptional analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills to interact effectively with a diverse group of stakeholders.
• Proficiency in CRM software, reporting tools, and Microsoft Office Suite.
• Ability to thrive in a fast-paced, results-oriented environment while managing multiple projects.

• Full-Time Hours: 40 hours per week schedule
• Supportive Environment: Classroom training, plus ongoing support for your success!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Culture: Diverse, welcoming culture with Employee Resource Groups
• Referrals: Refer a friend and earn up to $2,000 per person!