Call Center Sales Manager- WE Shift (Sat-Mon)

Our Company; Norfolk (VA); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Competitive Pay

Weekly Pay

Paid Training

Paid Time Off

Insurance: Medical, Dental, Vision, AD

HSA Options

401k with Company Match

Employee Development Program

Employee Product Discount

Beautiful Call Center Space

Walking trails near Norfolk

Job summary

Life Protect 24/7 is seeking an exceptional leader for the Full Time Inbound Call Center Sales Manager role. You will guide a 15–20 person team in a hybrid remote/in-office environment, driving sales through coaching, quality monitoring, and strong communication.

The role emphasizes development, incentives, and a culture of continuous improvement. Compensation starts at $52,000 with potential monthly/quarterly bonuses, paid training, and a comprehensive benefits offering.

Qualifications

• Must have at least 2 years of experience leading a team in a call center environment.
• At least 1 year of experience leading a remote team.
• Excellent verbal and written communication skills.
• Customer-focused approach with adaptability to new situations.
• Ability to multitask, prioritize and manage time effectively.

Responsibilities

• Lead a team of 15–20 members in a hybrid remote/in-office setting.
• Set and communicate sales goals, standards, and processes.
• Coach and develop team members to improve performance.
• Monitor call quality, call queues, and coaching opportunities.
• Represent the company with servant leadership to motivate the team.

Skills

Team leadership

Remote team management

Call center experience

Sales coaching

Strong communication

Job description

Life Protect 24/7 is an inbound sales call center searching for an exceptionally talented and motivated leader who develops and challenges their team to be leaders in sales. If this sounds like you, you are a great candidate for our Full Time Inbound Call Center Sales Manager position.

How do you do that?

You will lead a team of 15-20 team members in a positive atmosphere in a remote setting, while working in office. Team members receive calls from diverse customers that have expressed interest in our product and service – a medical and security alert system that goes wherever you do. A service that helps rescue over 5,000 individuals every month.

The Inbound Call Center Sales Manager will serve as an active advocate for our company and its employees. The successful candidate will relay company goals, quality standards, and processes, and procedures to our team through servant leadership.

Your sales team is the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. The successful candidate will effectively educate and support sales representatives through their sales experience. As a manager, building rapport and establishing relationships with our team is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.

What we offer:

• Competitive Pay

• Weekly Pay

• Paid Training

• Paid Time Off

• Medical, Dental, Vision, AD&D, and Life Insurance

• HSA Options

• 401k with Company Match

• Employee Development Program

• Employee Product Discount

• Beautiful Call Center Work Space

• Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

• Must be at least 18 years of age

• High school diploma or equivalent

• 2 years of experience leading a team in a call center environment

• At least one year of experience in leading a remote team

• Experience in monitoring call quality, call queue, and coaching sales

• Strong communication skills (verbal, written, and interpersonal)

• A customer focused approach with adaptability to new situations

• Ability to multitask, prioritize and manage time

• Ability to motivate and engage a sales team

Pay: starting at $52,000 with opportunities for monthly/quarterly bonuses

Schedule:

• Saturday 8am to 10pm

• Sunday 8am to 8pm

• Monday 8am to 6pm

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time