Call Center Sales Manager- AM Shift

Life Protect 24/7; Massachusetts; Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay

Paid training

Paid time off

Medical/dental/vision insurance

HSA options

401k with company match

Employee development program

Employee product discount

Beautiful call center workspace

Walking trails access

Job summary

Life Protect 24/7 is seeking an experienced Inbound Call Center Sales Manager to lead a 15-20 person team in a hybrid remote/on-site environment in Norfolk, VA. You will set examples, communicate goals, and ensure quality standards while coaching reps to increase performance and service excellence.

You will foster a positive culture with training, incentives, and development opportunities, ensuring the team stays motivated, engaged, and customer-focused in a fast-paced inbound sales setting.

Qualifications

• At least 2 years leading a team in a call center environment.
• At least 1 year leading a remote team.
• Experience monitoring call quality, call queues and coaching sales.
• Strong communication skills (verbal, written, interpersonal).
• A customer-focused approach with adaptability to new situations.
• Ability to multitask, prioritize and manage time.
• Ability to motivate and engage a sales team.
• Must be at least 18 years old and have a high school diploma or equivalent.

Responsibilities

• Lead a team of 15-20 team members in a call center, in a hybrid remote/on-site setup.
• Relay company goals, quality standards, and processes to the team via servant leadership.
• Educate and support sales representatives to improve performance and skills.
• Monitor and coach for call quality, queue management, and sales effectiveness.

Skills

Team leadership

Call center management

Sales coaching

Communication skills

Remote team leadership

Time management

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Management 6160 Commander Pkwy, Norfolk, VA, US

20 days ago Requisition ID: 1418

Salary Range: $52,000.00 To $52,000.00 Annually

Life Protect 24/7 is an inbound sales call center searching for an exceptionally talented and motivated leader who develops and challenges their team to be leaders in sales. If this sounds like you, you are a great candidate for our Full Time Inbound Call Center Sales Manager position.

How do you do that?

You will lead a team of 15-20 team members in a positive atmosphere in a remote setting while working in office. Team members receive calls from diverse customers who have expressed interest in our product and service – a medical and security alert system that goes wherever you do. A service that helps rescue over 5,000 individuals every month.

The Inbound Call Center Sales Manager will serve as an active advocate for our company and its employees. The successful candidate will relay company goals, quality standards, and processes, and procedures to our team through servant leadership.

Your sales team is the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. The successful candidate will effectively educate and support sales representatives through their sales experience. As a manager, building rapport and establishing relationships with our team is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.

What we offer:

• Competitive Pay
• Weekly Pay
• Paid Training
• Paid Time Off
• Medical, Dental, Vision, AD&D, and Life Insurance
• HSA Options
• 401k with Company Match
• Employee Development Program
• Employee Product Discount
• Beautiful Call Center Work Space
• Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

• Must be at least 18 years of age
• High school diploma or equivalent
• 2 years of experience leading a team in a call center environment
• At least one year of experience in leading a remote team
• Experience in monitoring call quality, call queue, and coaching sales
• Strong communication skills (verbal, written, and interpersonal)
• A customer-focused approach with adaptability to new situations
• Ability to multitask, prioritize, and manage time
• Ability to motivate and engage a sales team

Full-Time AM Schedule: Monday-Friday with a rotating Saturday

• 9:00am-6:00pm

If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.

Pay: $52,000 with opportunities for monthly/quarterly bonuses

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.