Call Center Representatives $17.50/hr

Dr. Mylissa's Medical Boutique; Hartford, Northern (CT, KY); Hybrid; USD 23,000 - 26,000; Full time

Job summary

Precision Human Resource Solutions, Inc. is seeking a Call Center Customer Service Representative to work onsite with CREC in Hartford, CT. The role starts immediately and is an in-office position in Hartford.

Shifts available: 12:30pm-7:30pm or 5:30am-12:30pm, Monday through Friday with mandatory overtime. Pay is $17.50/hour. Primary duties include assisting parents, schools, and transportation providers, processing transport changes and complaints, and maintaining records to ensure safe,

Qualifications

• At least 1 year of call center experience.
• Strong customer service skills across phone, in-person, and email.
• Ability to perform well in a high-volume environment.

Responsibilities

• Provide transportation coordination for parents, schools, and providers.
• Process transportation change requests and complaints.
• Liaise between parents, schools, and transportation providers.
• Maintain transportation records and databases.
• Assist with special programs (e.g., Choice) as needed.
• Ensure compliance with district, state, and BOE regulations.

Skills

Call center experience

Customer service

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Precision Human Resource Solutions, Inc. is seeking a Call Center Customer Service Representative to work in a large transportation department. The assignment is working onsite with Capitol Region Education Council (CREC) in Hartford, CT.

• Position Starts Immediately
• This is an In Office call center in Hartford, CT.

HOURS & COMPENSATION

• Available shift: 12:30pm-7:30pm OR 530am-1230PM
• Monday through Friday
• Mandatory Overtime
• $17.50/hr

REQUIREMENTS

• Must have at least one(1) year of experience in a call center
• Computer skills with a proficiency in Microsoft Word, Excel, and Outlook
• Ability to work in a heavy call volume environment
• Demonstrated customer service excellence over the phone, in-person, and through email
• Ability to remain calm and effective in a fast-paced environment

SUMMARY OF RESPONSIBILITIES

• Provide parents, schools, and transportation providers with transportation needs.
• Process transportation change requests
• Process transportation complaints from parents and school
• Work as a liaison between parents, schools, and transportation providers
• Resolve issues to ensure safe and timely transportation
• Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, and database etc.
• Assist with Choice: process for K-3 students whose parents fail to meet them at their assigned bus stop
• Assist the director and manager of transportation as needed
• Adherence to all school district, State, and Board of Education regulations, law and policies pertaining to duties, conduct, confidentiality, security, and ethics.