Customer Service Representative - JOB ID# 14333

Capitol Region Education Council; Coltville (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Capitol Region Education Council in Connecticut is seeking a Customer Service Representative to assist in student transportation programs. You will liaise with parents, school districts, and transportation providers to ensure safe and timely service, maintain records, and support management on special projects.

The role requires a HS diploma, 5 years of customer service, coordination experience, and strong communication skills.

Qualifications

• HS Diploma required.
• Customer service experience (5 years) required.
• Previous Coordinating experience required.
• Previous Transportation experience is a plus.

Responsibilities

• Serve as a customer service representative to parents and school districts with transportation needs.
• Resolve Customer complaints.
• Work as a liaison between parents, schools and transportation providers.
• Resolve logistical issues to ensure safe and timely transportation.
• Maintain records for the transportation department including student roster and route sheets.
• Assist Management as needed.
• Work on Special Projects.
• Motivate and mentor temporary staff members.
• Coordinating and scheduling all transportation (field trips, late buses, early buses).
• Must be able to interact with customers on a consistent basis.

Skills

Customer service

Interpersonal skills

Verbal communication

Detail oriented

Education

HS Diploma

Tools

Microsoft Office

Job description

Customer Service Representative - JOB ID# 14333

• Position Type:
  Support Staff/ Transportation Assistant
• Date Posted:
  9/14/2026
• Location:
  Transportation
• Closing Date:
  09/28/2026

Job Description
Title: Customer Service Representative
Reports to: Customer Service Center Supervisor
Overview: Assist in the student transportation programs for the Regional School Choice Office.
Essential Duties and Responsibilities:

• Serve as a customer service representative to parents and school districts with transportation needs
• Resolve Customer complaints
• Work as a liaison between parents, schools and transportation providers
• Resolve logistical issues to ensure safe and timely transportation
• Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, database, etc.
• Assist Management as needed
• Work on Special Projects
• Motivate and mentor temporary staff members
• Mandatory overtime required
• Coordinating/Scheduling all transportation (field trips, late buses, early buses)
• Must be able to interact w/customers on a consistent basis

Required Skills:

• Strong interpersonal skills with the ability to work with people with various backgrounds
• Excellent verbal and communication skills
• Proficient in Microsoft Suite
• Ability to work flexible hours with mandatory overtime
• Assist with Billing verification
• Detail Oriented

Education and Experience:

• HS Diploma
• Customer service experience (5 years)
• Previous Coordinating experience required
• Previous Transportation experience is a plus

Diversity, Equity, and Inclusion Statement

CREC strives to understand and confront the symptoms and causes of racism and prejudice-ranging from biases to aggressions to discriminatory policies, practices, and traditions that harm people from systemically marginalized groups or that benefit privileged groups. CREC staff and students acknowledge and respect people of all identifiers, such as race, socioeconomic status, gender identity and expression, education, age, ability, ethnicity, culture, sexual orientation, language, nationality, religion, and veteran status.

Employment Verification with E-Verify

CREC PARTICIPATES IN E-VERIFY

Notice: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Important: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).