Call Center Representative-Temp

Ultimate Staffing Services; Irvine (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Ultimate Staffing Services in Irvine is seeking a temporary Call Center Customer Service Specialist to handle 100+ daily calls in an in-office setting. The role requires high-volume call center experience and strong data-entry skills, with bilingual Spanish being a plus.

Typical duration is 1–3+ months, potentially longer, with pay at USD24.00 per hour.

Qualifications

• Minimum 2 years’ experience in customer service.
• Experience in a call center with high volume.
• Ability to handle a high volume of telephone calls with courtesy, speed, and accuracy.
• Data entry into CRM with attention to detail.

Responsibilities

• Answer a high volume of inbound calls/outbound dials and provide outstanding customer service.
• Receive and screen inbound calls. Route them to appropriate departments or individuals, take messages and forward accordingly.
• Follow scripts and perform data entry of personal information into the CRM and transfer calls as needed.
• Schedule information sessions and/or appointments for prospective students to visit the campus.
• Take appropriate information about calls and forward to the appropriate program specialist or team.
• Monitor multiple queues and review invalid inquiries or inquiries returned to queue.

Skills

Customer Service

High Volume Calls

Telephone Etiquette

Bilingual Spanish

Education

High School Graduate or equivalent

Job description

Call Center Representative-Temp (JN -082026-428946) Irvine, California

Salary: USD24 - USD24 per hour

Leading Education organization in Irvine is in need of a Temporary Call Center Customer Service Specialist. This is an IN OFFICE opportunity, in IRVINE. This role will be for 1-3 plus months, and could go longer. This role takes over 100 calls a day, we are looking for someone who has experience working in a high volume Call Center.

• Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
• Receive and screen inbound calls. Route them to appropriate departments or individuals, take detailed/accurate messages and forward accordingly.
• Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the team member and assign the CRM record/information to the advisor based on rotation.
• Be responsible for outbound calls using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet.
• Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus.
• Take appropriate information about the calls. Transfer calls to program specialist accordingly or take detailed messages and forward.
• Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue.

Your Experience Includes:

• Minimum 2 years’ experience preferred.
• Customer Service experience.
• A minimum of one to two years’ experience as a Call Center, Customer Service Representative, receptionist, or office related position.
• Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy.
• Telephone Auto Dialing System experience preferred.
• Bilingual Spanish is a PLUS

Education:

• High School Graduate or equivalent required.

Pay is $24.00 per hour