Call Center Representative (Specialty Call Center- Neuro Spine)

Prosser Memorial Health; Prosser (WA); On-site; USD 28,750 - 41,589; Full time

Benefits offered by this job

Health, dental, and vision benefits

Retirement plan with employer contributions

Incentive compensation up to 5% of annual salary

Job summary

Prosser Memorial Health in Washington seeks candidates for a role focused on managing appointment calls and patient communications across all clinics. Responsibilities include scheduling appointments, verifying billing information, and ensuring HIPAA compliance.

The ideal candidate will possess a high school diploma or GED, be bilingual in Spanish, and have excellent customer service skills. Experience as a medical clerk is preferred. Benefits include competitive salary, health coverage, and a retirement plan.

Qualifications

• High school diploma or GED required.
• Bilingual; Spanish speaking required.
• Excellent customer service skills.

Responsibilities

• Responsible for managing incoming calls and scheduling appointments.
• Handle communications between patients and providers.
• Ensure compliance with HIPAA privacy practices.

Skills

Customer service skills

Communication skills

Bilingual (Spanish)

Education

High school diploma or GED

Job description

FT, 80 hrs/pp, 1.0 FTE; (3 Positions) days; varies as scheduled.

Job Summary

Responsible for all incoming appointment calls and scheduling as well as corresponding communications between patients and providers for all PMH clinics. Answers phone calls directed to clinics, takes messages in EPIC, schedules appointments, obtains billing information, verifies eligibility of payer source, runs estimates as deemed necessary, maintains EPIC chart information, complies with HIPAA privacy practices. May be responsible for verifying accurate authorizations obtained on referral if applicable.

Education and/or Experience Requirements

High school diploma or GED.

Bilingual; Spanish speaking required.

Excellent customer service skills.

Ability to communicate professionally and effectively with various cultural backgrounds.

Preferred: Six months medical clerk/receptionist experience. Medical terminology and anatomy background.

Compensation & Benefits

• Pay Range $20.87-$30.19
• Incentive Compensation: Eligible for up to 5% of annual salary through the incentive program
• Excellent health, dental, and vision benefits
• Retirement plan with employer contributions