Medical Office Call Center Representative - Bilingual

nspcexternal; Winter Park (FL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health, vision, and dental benefits

PTO and 8 holidays

Tuition reimbursement

401k with employer matching

Long term disability (employer paid)

Pet Wellness coverage

Legal assistance

Identity protection

Job summary

National Spine & Pain Centers is seeking a Call Center Representative to support patient check-in/out, schedule appointments, and handle high-volume phone inquiries in a non-remote, clinic setting in Winter Park, FL.

The role requires strong customer service skills, familiarity with EMR systems, and knowledge of medical terminology and insurance verification. Join our team of medical professionals committed to patient care.

Qualifications

• Minimum 1 year of customer service experience.
• High call volume experience.
• Knowledge of medical office referrals, authorization, and insurance verification.
• Familiarity with CPT/ICD-10 coding.
• HIPAA regulatory requirements.
• Registration requirements.
• Authorized to work in the United States.

Responsibilities

• Assist with patient check-in and check-out procedures.
• Schedule appointments and manage the office calendar.
• Handle high phone volume professionally and courteously.
• Enter data to update patient records and medical information.
• Provide excellent customer service to patients and respond to inquiries.
• Communicate with patients, medical staff, and insurance companies.
• Maintain confidentiality of patient information per HIPAA regulations.
• Assist with billing and insurance claims processing.
• Maintain reception area cleanliness and organization.

Skills

Customer service

EMR proficiency

MS Office

HIPAA knowledge

Medical terminology

Phone handling

Education

High school diploma or GED

Tools

EMR system

Microsoft Office

Job description

Call Center Representative

Setting:medical office,*not remote*
Shift Schedule: Monday-Friday, 7:30am-4:00pm
Job Category:clinical
Job Status:non-exempt

For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other.

Job Responsibilities

• Assist with patient check-in and check-out procedures
• Schedule appointments and manage the office calendar
• Able to manage heavy phone call volume and respond to inquiries in a professional and courteous manner
• Perform data entry tasks to update patient records and medical information
• Provide excellent customer service to patients, addressing their needs and concerns
• Communicate effectively with patients, medical staff, and insurance companies
• Maintain confidentiality of patient information and adhere to HIPAA regulations
• Assist with billing and insurance claims processing
• Ensure the cleanliness and organization of the reception area

Benefits Offered

• Competitive health, vision, and dental benefits
• Paid time off (PTO) & 8 company paid holidays.
• Tuition reimbursement
• 401k with employer matching
• Employer paid long term disability benefits.
• Pet Wellness coverage, legal assistance, and identity protection.

Requirements

• High school diploma or general education degree (GED) equivalent, required.
• Minimum of one (1) year of customer service experience required.
• High call volume experience required.
• Working knowledge of medical office referrals and authorization process and insurance verification, required.
• Working knowledge of medical terminology, CPT and ICD-10 coding, required.
• Working knowledge of registration requirements and HIPAA regulatory requirements, required.
• Must be proficient in Electronic Medical Records (EMR) system and Microsoft Office.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have satisfactory background check inclusive of criminal, employment reference, education, and social security.

Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!

National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.