Call Center Representative (Behavioral Health)

Prosser Memorial Health; Benton City (WA); On-site; USD 43,000 - 63,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Employer contributions to retirement

Job summary

Prosser Memorial Health is seeking a Behavioral Health Call Center Representative who serves as the initial point of contact for patients seeking behavioral health services. This role focuses on compassionate, patient-centered customer service while scheduling appointments, processing referrals, and guiding patients to appropriate resources.

The ideal candidate will have a high school diploma or GED and at least one year in medical office, call center, or behavioral health settings, with strong

Qualifications

• High school diploma or GED required.
• Minimum one year of medical office, call center, behavioral health, or customer service experience preferred.
• Excellent communication, organizational, and multitasking skills.
• Ability to remain calm, compassionate, and professional when interacting with individuals experiencing behavioral health concerns.
• Strong problem-solving skills and ability to work independently while collaborating with the care team.

Responsibilities

• The Behavioral Health Call Center Representative serves as the first point of contact for patients seeking behavioral health services.
• Schedules appointments and processes referrals.
• Manages incoming calls and assists patients in accessing behavioral health resources.
• Maintains confidentiality and communicates with empathy.
• Supports patients experiencing distress or behavioral health concerns.

Skills

Customer service

Communication

Empathy

Multitasking

Organizational skills

Education

High school diploma or GED

Tools

Epic EMR

Job description

FT, 80 hrs/pp, 1.0 FTE; (3 Position) days; varies as scheduled.

Job Summary:

The Behavioral Health Call Center Representative serves as the first point of contact forpatients seeking behavioral health services. This position provides compassionate,patient-centered customer service while scheduling appointments, processing referrals,managing incoming calls, and assisting patients in accessing appropriate behavioralhealth resources. The representative must communicate with empathy, maintainconfidentiality, and effectively support patients who may be experiencing emotionaldistress or behavioral health concerns.

Education and/or Experience Requirements:

• High school diploma or GED required.
• Minimum one year of medical office, call center, behavioral health, or customer service experience preferred.
• Excellent communication, organizational, and multitasking skills.
• Ability to remain calm, compassionate, and professional when interacting with individuals experiencing behavioral health concerns.
• Strong problem-solving skills and ability to work independently while collaborating
• with the care team.

Preferred:

• Experience working in a behavioral health or mental health setting.
• Crisis Intervention training or certification preferred.
• Bilingual (English/Spanish) preferred.
• Experience with Epic or other electronic medical record systems.
• Medical terminology knowledge.

Compensation & Benefits

• Pay Range:($20.87-$30.19)
• Incentive Compensation:Eligible for up to 5% of annual salary through the incentive program
• Excellent health, dental, and vision benefits
• Retirement plan with employer contributions

Why Prosser?

Prosser Memorial Health is proud to be theONLY Critical Access Hospital in Washington State with a 5-Star CMS ratingand ranked among theTop 10 Recommended Hospitals in Washington.

Join Our Team!

At Prosser Memorial Health, you'll find more than just a job-you'll find a community and a mission.