Call Center Agent

Luxury Bath Technologies; Ocean City (MD); On-site; USD 21,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Hybrid work

Paid training

Career advancement

Industry stability

Team environment

Job summary

Luxury Bath of Mid Atlantic in Ocean City, MD is seeking a Call Center Specialist to help homeowners schedule free consultations, answer inbound calls, and follow scripts while personalizing conversations.

You will manage appointment schedules, enter customer data, and maintain detailed records to ensure an exceptional customer experience. The role offers a hybrid schedule with 3 days in office and 3 days remote, plus paid training and growth opportunities.

Qualifications

• Excellent communication skills with callers and homeowners.
• Customer-focused approach and friendly, professional phone manner.
• Ability to establish rapport quickly with homeowners.
• Basic computer skills and accurate data entry.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Contact homeowners to schedule free in-home consultations.
• Answer inbound calls from prospective customers.
• Follow proven scripts while personalizing conversations.
• Handle questions and overcome objections professionally.
• Confirm and manage appointment schedules.
• Accurately enter customer information into company systems.
• Maintain detailed records of customer interactions.
• Conduct follow-up and quality control calls.
• Coordinate appointments with canvassing and sales teams.
• Help create an exceptional customer experience from the first call.

Skills

Strong communication

Customer service

Phone etiquette

Rapport building

Data entry

Organized

Multitasking

Job description

Call Center Specialist

Luxury Bath of Mid Atlantic
Ocean City, MD / $15-$30 per hour (based on experience)
Hybrid Schedule: 3 Days In Office | 3 Days Remote

Join a Growing Team and Build a Career!

Luxury Bath of Mid Atlantic is looking for a motivated and customer-focused Call Center Specialist to join our team in Ocean City, MD. If you enjoy talking with people, helping homeowners, and working in a fast-paced environment, this may be the perfect opportunity for you.

As part of one of the fastest-growing bath remodeling companies in the country, you'll play a key role in helping homeowners schedule free consultations for bathroom remodeling projects. We offer paid training, advancement opportunities, and a supportive team environment where your success is recognized.

Why Join Us?

• Competitive Pay: $15-$30 per hour based on experience
• Hybrid Work Schedule (3 days office / 3 days remote)
• Paid Training and Ongoing Support
• Opportunities for Career Advancement
• Stable, Growing Company with Over 25 Years of Industry Success
• Fun, Team-Oriented Work Environment

What You'll Do

• Contact homeowners to schedule free in-home consultations
• Answer inbound calls from prospective customers
• Follow proven scripts while personalizing conversations
• Handle questions and overcome objections professionally
• Confirm and manage appointment schedules
• Accurately enter customer information into company systems
• Maintain detailed records of customer interactions
• Conduct follow-up and quality control calls
• Coordinate appointments with canvassing and sales teams
• Help create an exceptional customer experience from the first call

What We're Looking For

• Strong communication and customer service skills
• Positive attitude and professional phone presence
• Ability to build rapport quickly with homeowners
• Basic computer skills and data entry experience
• Organized and detail-oriented
• Ability to multitask in a fast-paced environment

Grow With Us

We're looking for team members who want more than just a job. As Luxury Bath of Mid Atlantic continues to expand, opportunities for advancement into leadership and management positions are available for top performers.

Luxury Bath of Mid Atlantic is an Equal Opportunity Employer.