Remote Call Center Representative

Talentify; Brownsville (TX); Remote; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives to join a fast-paced, high-volume environment. The role emphasizes reviewing, analyzing, and documenting sensitive information with accuracy and confidentiality, while delivering exceptional service.

The remote position requires residency within Brownsville, TX or Cameron County; candidates must thrive under pressure and maintain compliance with procedures. Strong communication and data-entry skills are essential for success in this role.

Qualifications

• 3+ years experience in a call center.
• Associates Degree preferred; High school diploma or equivalent required.
• Proven ability to multitask while communicating and inputting data.
• Strong written and verbal communication skills.
• Proficiency with telephony systems, CRMs, and Microsoft Office.
• Experience in handling sensitive information.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Accurately record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and elevate calls appropriately.
• Other duties, as assigned.

Skills

Call center experience

Excellent communication

Detail-oriented

Analytical skills

MS Office

CRM software

Telephony systems

Education

Associates degree preferred

High school diploma or equivalent required

Tools

CRM software

MS Office

Telephony systems

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but Candidate must reside within Brownsville, TX or cities within Cameron County.

Duties:

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and elevate calls appropriately
• Other duties, as assigned

Requirements

• 3 + years experience in a call center
• Associates Degree (Preferred ), High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information

Benefits

TechOp Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.