Associate Agent Customer Service Representative

The Liberty Mutual Foundation; Plano (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading insurance provider seeks an Agent Customer Service Representative to support independent agents with expertise in Safeco products and services. This fully remote position requires strong communication skills and computer proficiency, along with a commitment to providing an exceptional customer experience. Successful candidates will go through a comprehensive paid training program, equipping them to educate agents effectively and help them thrive in their business operations.

Benefits

Comprehensive benefits

Continuous learning opportunities

Diverse and inclusive workplace

Qualifications

• Minimum of 6 months related work experience required; customer service experience preferred.
• Ability to handle confidential and proprietary information.
• Passing Proficiency Assessments is required.

Responsibilities

• Delivers expertise by identifying and analyzing agent needs to offer solutions.
• Research policy, coverage, and eligibility provisions.
• Maintains and tracks accurate data in various computer systems.

Skills

Excellent oral communication skills

Written communication skills

Interpersonal communication skills

Ability to multi-task

Proficiency with computers

Education

Associates degree in a business-related field

Tools

Microsoft Office

Job description

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Safeco sells insurance through more than 10,000 independent agents nationally and no two are exactly alike. The Agent Customer Service Representative provides support and ease of doing business for our independent agents through offering complete and accurate information while providing a superb experience. After attending our informative and interactive paid training program, you will become a subject matter expert in educating our agents on our innovative systems and services which allows them to promote quality growth for Safeco.

Our Common Purpose is the guiding principle that exemplifies the way we behave at Liberty Mutual Insurance. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors.

The start date for this position is August 25th, 2025

Schedule is Monday - Friday no weekends

Assigned schedule may be anytime between 8:00 am - 8:00 pm

The work arrangement for this position is fully remote

Responsibilities:

• Delivers expertise by identifying and analyzing agent needs to offer solutions on Safeco products and services and provide education on self-service tools.
• Research policy, coverage and eligibility provisions
• Upholds our client care standards by achieving individual goals on call quality, handle time, adherence, first call resolution, and reliability
• Maintains and tracks accurate data in various computer systems.

Qualifications

• Associates degree in a business-related field or equivalent training required.
• Minimum of 6 months related work experience required; customer service experience or help desk preferred.
• Ability to review, record and organize information from a variety of departments.
• Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment.
• Ability to handle confidential and proprietary information.
• Proficiency with computers is mandatory; Knowledge and ability to use Microsoft office.
• Must have a clear understanding of the organization`s policies, standards and procedures to guide customer interactions.
• Passing Proficiency Assessments is required.

About Us

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco