Customer Service Representative - Remote

InteLogix; Huntington (WV); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix in the United States is hiring for a full-time, work-from-home Customer Service Associate. You will respond to incoming calls about electric services, explain billing, and help customers navigate payment options and assistance programs.

Ideal candidates have a High School diploma, at least one year in customer service (call center preferred), superb communication, empathy, and the ability to stay professional under pressure while meeting deadlines.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• 1 year of call center experience preferred.
• Excellent customer service and communication skills.
• Ability to be empathetic and professional.

Responsibilities

• Respond to incoming customer calls regarding electric services.
• Educate customers on billing details including charges, payment options, and available assistance programs.
• Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.
• Focus on first call resolution with each customer.
• Identify opportunities to add additional services or upgrades that align with customer needs.
• Assist customers with account management, including updates to personal information and services.
• Document customer interactions in the call tracking system.
• Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion.
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals.
• Perform additional duties as required by management.

Skills

Customer service

Written communication

Verbal communication

Empathy

Professionalism

Education

High School Diploma or GED

Job description

Pay rate: $16/hrWho we are:At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.What’s the Role About?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.Are you energetic, enthusiastic with an engaging personality?Are you driven to deliver effective results while providing excellent customer service?Do you have extraordinary communication skills?What’s in it for YOU?Paid TrainingMedical, Dental, and Vision InsurancePaid Time OffEmployee DiscountsFull-time, non-seasonalCareer AdvancementResponsibilities:Respond to incoming customer calls regarding their electric servicesEducate customers on billing details including explaining charges, payment options, and available assistance programsProvide accurate information and solutions to customers, ensuring a high level of customer satisfaction.Focus on first call resolution with each customer.Identify opportunities to add additional services or upgrades that align with customer needs.Assist customers with account management, including updates to personal information and services.Document customer interactions in the call tracking system.Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashionDemonstrate the ability to handle pressure when attempting to meet deadlines and performance goalsPerform additional duties as required by managementQualifications:High School Diploma or GED is required1 year of customer service experience is required1 year of call center experience is preferredExcellent customer service experienceStrong written and verbal communication skillsNatural ability to empathize with customersAbility to project and convey a positive, concerned, and professional image to customersAbility to be adaptable and quickly adjust to changeMust be able to conduct research efficiently and effectively while working within specific time constraintsAdhere to policies and proceduresAdhere to work schedule and punctuality requirementsMust be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systemsMust be able to maintain a high level of confidentiality in dealing with customer informationMust be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalismWork at home requirements:Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable).Download speed must be 10 Mbps or higher.Upload speed must be 5 Mbps or higher.Dedicated workspace that is in a quiet and distraction free environment.InteLogix will provide a computer to use for the duration of the position.Must have personal device for 2 factor authenticationAll job offers are contingent upon completion of drug and background checks.InteLogix is an equal opportunity employer: M/F/Disabled/VetInteLogix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.This position supports a client program subject to contractual security and access requirements. Employment and continued access to client systems and information may be contingent upon successful completion of applicable background screening and satisfaction of client security and access requirements.