Call Center Representative (Healthcare) - Remote California

Gainwell Technologies LLC; Sacramento (CA); Remote; USD 45,000 - 50,000; Full time

Benefits offered by this job

Remote within CA

Full-time position

Comprehensive training and ongoing/coa

401(k) employer match

Health benefits

Educational assistance

Job summary

Gainwell Technologies is seeking Call Center Representatives (Healthcare) to support members across California in a 100% remote, full-time role. You will help members navigate healthcare benefits, determine eligibility, and access services, with thorough training and ongoing coaching.

The position requires prior call center experience, healthcare exposure, and strong communication skills to handle high-volume inquiries while documenting interactions accurately.

Qualifications

• At least two years of experience in a call center or contact center environment.
• At least one year of professional healthcare industry experience preferred.
• Strong communication, listening, and problem-solving skills.
• Ability to handle a high volume of customer interactions with accuracy.

Responsibilities

• Assist members by phone with questions about healthcare benefits, eligibility, and services.
• Deliver friendly, professional customer service in a high-volume call center.
• Research questions, resolve concerns, and guide members on next steps.
• Document interactions and resolutions in company systems.
• Navigate multiple systems while assisting members by phone.
• Collaborate with teammates and leadership to ensure a consistent customer experience.

Skills

Call center experience

Healthcare industry experience

Communication skills

Problem solving

Multitasking

Job description

Great companies need great teams to propel their operations. Gainwell Technologies is hiring Call Center Representatives (Healthcare) throughout California to join our growing customer service team.

If you have call center experience, at least one year of healthcare industry experience, and enjoy helping people navigate questions and find solutions, we want to hear from you.

This is a 100% remote, full-time position. You'll receive comprehensive training and ongoing support while assisting members with questions about their healthcare benefits, eligibility, and available services.

Responsibilities

• Assist members by phone with questions about healthcare benefits, eligibility, and available services.
• Deliver friendly, professional, and accurate customer service in a high-volume call center environment.
• Research member questions, resolve concerns, and help members understand their next steps.
• Accurately document customer interactions, questions, and resolutions in our systems.
• Navigate multiple systems and resources while assisting members by phone.
• Work with teammates and leadership to provide a positive and consistent customer experience.

Qualifications

• At least two years of experience working in a call center or contact center environment where you regularly assisted customers by phone.
• At least one year of professional experience working in the healthcare industry preferred.
• Strong communication, listening, customer service, and problem-solving skills.
• Ability to manage a high volume of customer interactions while maintaining professionalism and accuracy.
• Comfortable navigating multiple computer systems while assisting customers by phone.

Benefits and Compensation

• 23 per hour
• ~100% remote within California
• ~ Full-time position
• ~ Comprehensive training and ongoing coaching
• ~ Opportunities to learn, grow, and develop your career while helping members access important healthcare information and services.

*We will accept applications on an ongoing basis.

#The pay range for this position is $45,000 - $50,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.