Call Center Representative, Healthcare (Patient Services)

NeoWork; United States; Remote; USD 37,000 - 58,000; Full time

Benefits offered by this job

Remote work setup

Competitive pay

Paid time off

HMO coverage

Gym allowance

Extra holiday pay

Career growth

Job summary

NeoWork, a specialty neurology practice in the United States, seeks a dedicated call center representative to support patient-facing phone operations, including scheduling, authorization, eligibility, and billing inquiries.

You will handle inbound and outbound calls, verify insurance, update records in AdvancedMD, and escalate complex cases while maintaining HIPAA compliance. Remote work setup with PTO and growth opportunities.

Qualifications

• Minimum 2+ years in healthcare call center or patient services.
• Experience with insurance verification and eligibility checks.
• Knowledge of AdvancedMD preferred.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Answer and place patient calls for scheduling, authorization/eligibility, and billing questions.
• Verify insurance coverage and process pre-authorization requests.
• Update patient records in AdvancedMD.
• Escalate complex cases to clinical or billing staff.
• Maintain HIPAA-compliant handling of patient information.
• Document call outcomes and follow-up actions.

Skills

Phone communication

Healthcare experience

Bilingual English/Spanish

Insurance verification

AdvancedMD knowledge

Tools

AdvancedMD

Job description

A specialty neurology practice looking for a dedicated call center representative to support patient-facing phone operations. This teammate will handle inbound and outbound calls related to scheduling, authorization and eligibility, and billing inquiries, working closely with the practice's administrative team.

Core Responsibilities

• Answer and place patient calls covering scheduling, authorization/eligibility checks, and billing questions
• Verify insurance coverage and process pre-authorization requests
• Update patient records accurately in AdvancedMD
• Escalate complex or sensitive cases to clinical or billing staff as needed
• Maintain HIPAA-compliant handling of all patient information
• Document call outcomes and follow-up actions consistently

• 2+ years in a healthcare call center, medical billing, or patient services role (preferred)
• Working knowledge of AdvancedMD (preferred)
• Experience with insurance verification, eligibility checks, or revenue cycle processes (preferred)
• Clear, professional phone communication skills
• For the bilingual profile: fluent Spanish and English, spoken and written
• Comfortable working US business hours (EST)
• Reliable home office setup, stable internet connection

• Remote work setup
• Competitive compensation
• Paid Time Off and holidays
• HMO coverage
• Gym allowance
• Extra holiday pay
• Long-term career opportunities with a growing global team