Call Center Patient Scheduler

Suncoast Skin Solutions; Lutz (FL); On-site; USD 23,419 - 26,863; Full time

Job summary

Suncoast Skin Solutions in Lutz, Florida is seeking a Patient Scheduler for their call center. This full-time role requires excellent customer service skills to efficiently schedule appointments while managing a high volume of phone calls. Knowledge of EMR software and effective communication skills are essential for the position.

The candidate will handle patient scheduling, manage calls, and ensure accurate data entry while adhering to confidentiality standards and regulations.

Qualifications

• High school diploma, AA degree or higher.
• Knowledge of EMR systems and computer programs.
• Ability to maintain patient confidentiality.

Responsibilities

• Schedule patient appointments efficiently and accurately.
• Provide excellent customer service to patients.
• Ensure calls are answered within 2 to 3 rings.

Skills

Customer service

Verbal communication

EMR software knowledge

Time management

Problem solving

Detail-oriented

Education

High school diploma or higher

Job description

Job Posting Title: Patient Scheduler - Call Center

Job Description

Job Summary - Call Center Patient Scheduler

Full Time: Mon-Fri 8am - 5pm

Rate of pay: $17-$19.50

Provide excellent customer service to patients by capturing a high volume of phone calls and scheduling them efficiently and accurately. Support the overall administrative functions of the office with the end goal of keeping the schedules filled and ensuring patient satisfaction. This position is located in our corporate office in a call center setting. Spanish-speaking and previous call center experience a plus. This is an in-office, full-time days position.

Administrative

• Maintain excellent phone etiquette and tone
• Ensures calls are answered within 2 to 3 rings max
• Keep call hold times to a minimum wait time
• Responsible for knowledge of EMR software, data entry, and scheduling techniques
• Responsible for knowledge of dermatology procedures, scheduling and time requirements
• Adhere to specific guidelines for patient scheduling
• Maintain proper communication with supervisor regarding scheduling problems or concerns
• Responsible for accurate data collection and entry of patient name, date of birth, social security #, demographics, contact phone numbers, and referral source (how they heard about us)
• Obtain accurate new and/or established insurance information and verification that insurance is active and if a referral/auth is needed for the appointment
• Responsible for ensuring that insurance referrals/auths are in place prior to scheduled appointments
• Responsible for confirming all patient appointments and ensure all patient information is accurate and updatedResponsible for communicating with offices concerning same day add on appointments, cancellations and/or rescheduled appointments
• Responsible for fillings first available and empty appointment slots on a daily basis Professional
• Demonstrates initiative and responsibility
• Detail oriented
• Adheres to ethical principles
• Time Management
• Prioritizes and can perform multiple tasks
• Adapts to change
• Attends all team meetings and mandatory in-service training/education

Legal

• Maintains confidentiality and documents accurately
• Uses appropriate guidelines for releasing patient information
• Practices within the scope of education, training and personal capabilities
• Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPPA, and CLIA

Communication

• Recognizes and respects cultural diversity
• Adapts communication to individuals ability to understand
• Uses medical terminology appropriately
• Treats all patients with compassion, empathy, and mutual respect
• Works as a team player
• Treats all staff in a professional and respectful manner
• Projects a professional manner and image
• Consistent attendance and punctuality
• Adherence to time clock procedures

Core Competencies

• Organized
• Punctual
• Takes initiative/Proactive
• Team Player
• Flexible
• Calm under pressure
• Problem solver/Strategic thinking/Creativity
• Analytical skills
• Clear and concise communication/Listening skills
• Follow through on commitments
• Openness to advice and constructive criticism
• Strong work ethic

High school diploma, AA degree or higher. Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills.

Compensation Range

$17 - $19.50 USD