Technical Support - Proprietary Healthcare EDI

Quadax; Middleburg Heights (OH); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Quadax in Middleburg Heights, OH is seeking a Tier 3 Technical Support specialist for the proprietary Healthcare EDI system. You will script medical billing converts and edits using a proprietary language to ensure claims meet payer requirements and client needs, within the ANSI 837 structure.

This role reports to the Manager of the EDI Technical team and blends remote/office work in a hybrid environment. Strong communication, attention to detail, and the ability to handle fast-paced priorities

Qualifications

• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Strong attention to detail – collaborating with clients and internal departments.
• Ability to set priorities and maintain confidentiality.
• Knowledge of EDI is a plus.

Responsibilities

• Script medical billing converts and edits via a proprietary scripting language.
• Understand ANSI 837 primary, secondary and COB claim structures.
• Collaborate with EDI Dev Team to resolve issues and client requests.
• Establish custom edits/converts using proprietary software.
• Work across multiple business units and teams.
• Identify product shortcomings and enhancements.

Skills

Verbal communication

Written communication

Attention to detail

Prioritization

Confidentiality

EDI knowledge

Education

Associates or better

Bachelors or better

Job description

Technical Support - Proprietary Healthcare EDI

Job Category: IT Support

Requisition Number: TECHN001817

• Posted : September 18, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Middleburg Heights, OH 44130, USA

Description

Division/Department: EDI Service/EDI Technical Team

Location: Hybrid Remote/In Office (Middleburg Heights, OH)

Summary: This Tier 3position resides in the EDI Technical team which supports the systems utilized by internal and external users. Responsible for scripting claim data transformations via a proprietary scripting language to ensure claims meet payer requirements and client driven needs.

This position reports to the Manager of the EDI Technical team.

Pay: $40k-$50k

Key Responsibilities:

• Script medical billing converts and edits via a proprietary scripting language to ensure claims meet all payer requirements.
• Understand the structure and functionality of and work within the ANSI 837 primary, secondary and COB claim structure.
• Work closely with EDI Dev Team to resolve system issues and client requests.
• Establish custom edits/converts using proprietary software.
• Understand the limitations, uses, and functionality of the XpressBiller and QuickScript Systems to guarantee/ensure the logic is created in the proper formatting using the Edit Wizard.
• Evaluate the desired outcome against viable options that would be required to execute the request without compromising the existing logic for single clients and Quadax-level.
• Responsible for working across multiple business units and teams.
• Assist with identifying product shortcomings and enhancements.
• Other duties as assigned.

Education / Experience:

• Knowledge of EDI a plus
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment
• Strong attention to detail – collaborating with clients and internal departments
• Ability to set priorities
• Ability to maintain confidentiality

Requirements:

Physical Demands: General office demands including sitting and/or standing for long periods of time. Dexterity with general office equipment including but not limited to keyboard, mouse, printer and calculator. Ability to lift up to 25 pounds.

Ability to handle stress in a fast-paced environment with multiple priorities and deadlines while adapting to a changing atmosphere. The employee will be expected to maintain confidentiality, adapt to business needs, make judgement decisions, grasp new ideas, and communicate with department managers, as well as with various employees and clients at all levels.

Qualifications

Education

Preferred

Associates or better.

Bachelors or better.

Equal Opportunity Employer
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