Client Support Call Center Representative

Quadax, Inc.; Middleburg Heights (OH); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Quadax, Inc. in Middleburg Heights, OH is seeking a Client Support Call Center Representative to provide Help Desk and phone support for EDI revenue cycle management applications. This hybrid role requires three days onsite per week after a training period.

You will use a proprietary ticketing system to log and triage issues, translate, troubleshoot client problems, and document technical concerns. Strong customer service experience is required.

Qualifications

• High school diploma or GED required.
• General computer knowledge and aptitude.
• Experience in customer support and incident resolution.
• Strong attention to detail and ability to multitask under pressure.
• Experience with medical billing is a plus and confidentiality is essential.

Responsibilities

• Provide Help Desk and phone support for EDI revenue cycle management applications.
• Log, track, and escalate client EDI issues using the ticketing system.
• Translate, troubleshoot, and triage EDI client issues.
• Research and document technical concerns and required changes.
• Other tasks as assigned.

Skills

Customer service experience

Multitasking

Attention to detail

Teamwork

Confidentiality

Education

Associates or better

Bachelors or better

Job description

Client Support Call Center Representative

Job Category: EDI Support

Requisition Number: CALLC001813

• Posted : September 14, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Middleburg Heights, OH 44130, USA

Description

We look for the same qualities in our people that our clients look for in our products and services: innovative, adaptive, responsive, flexible, reliable, compatible. Oh, and let's not forget "nice to work with." If these are words people use to describe you, we'd love to talk. This is a hybrid role - 3 days per week onsite after initial training period (100% onsite).

Responsibilities:

• Provide Help Desk and phone support for EDI revenue cycle management applications.
• Use proprietary ticketing application to log, track, and elevate client's EDI issues.
• Translate, troubleshoot, and triage EDI client issues.
• Research, document, and outline technical concerns, edit changes and other conflicts as they arise.
• Other tasks as assigned.

Qualifications:

• High school diploma or GED
• General computer knowledge
• Demonstrated successful customer support experience
• Possess a strong desire to work as a team while providing exceptional customer support with a high focus on incident resolution and attention to detail.
• Strong ability to multitask and prioritize work effectively, while remaining calm under pressure.
• Medical billing knowledge and experience preferred
• Ability to maintain confidentiality

Qualifications

Skills

Preferred

Customer Service

Novice

Education

Preferred

Associates or better.

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.